Contact the seller:
If you are not satisfied with your item, the first thing we recommend you do is contact the seller and explain the problem. The seller may be able to resolve the problem right away. See Contacting the Seller.
If you used a credit card:
If you cannot get your money back from the seller, your next best option is to file a claim with your credit card company.
If you sent payment via US Mail:
If you feel you were defrauded, and you sent payment via US Mail, you can file a claim with the US Post Office for mail fraud.
If the item is damaged:
If the item arrived damaged, you can file an insurance claim with the shipper. See Item Damaged in Shipping.
If you think the item was misrepresented:
If you believe the seller was not truthful in describing the item*, you may be eligible to submit a Buyer’s Protection claim under our Buyer's Protection Program.
*If the item is an FFL required item, please do not accept the item from the FFL. Do not complete transfer paperwork or take the item from the FFL premises.
Your feedback is important:
Make sure to submit feedback for the transaction if there was a problem. We use feedback to track potential problem users, and we terminate the accounts of those who accumulate excessive negative feedback. See Submitting Feedback.
Please note:
We are here to help you, but GunBroker.com is only a listing service, much like the classified ads in the newspaper. We are not affiliated with the sellers. We are not a court of law or a law enforcement agency, and we cannot force the seller to issue a refund.
You always have the option of filing suit in a small claims court.