The seller is responsible for making sure an item is delivered to a buyer. If the item is lost or damaged in shipping, the seller is responsible for refunding the buyer’s payment, whether or not the item was insured. We strongly recommend sellers insure all packages with the carrier.
Buyers should immediately report to the seller and the shipping company any damage to the package. It is important to keep all original packaging, including cartons and contents, until the issue is resolved. The shipper may need it for inspection. Different shipping companies have different claims procedures, including time limits for filing claims.