Please allow sufficient time for your payment to reach the other party and clear the bank (if necessary), and for the item to be shipped to you. This process can take up to two to three weeks.
If you are still concerned, we recommend you request the seller's contact information and call the seller. See Contacting the Seller.
If you are still unable to get the seller to complete the transaction, we recommend you leave feedback about your experience with this seller. We use feedback to track potential problem users, and we terminate the accounts of those who fail to complete transactions. See Submitting Feedback.
If you have not received the item or a refund after 30 days, you may be eligible for Buyer’s Protection coverage under our Buyer's Protection Program.