The seller can file a Non-Paying Bidder (NPB) Report against a buyer if the seller has tried to contact the buyer and the buyer has not responded or the buyer has not paid for the item.
If you have submitted payment, received the item, or believe the seller filed an NPB report against you in error, you can dispute the NPB while the report is still active. The report is active for 3 days from the date the seller reported it.
How to dispute an NPB:
- Go to My GunBroker.
- Click Support > Credit Requests Against Me.
- Find the item in question, and choose "Dispute" from the drop down menu.
You will need to submit information regarding your side of the dispute. The NPB record will go into "Dispute" status. If you paid the seller, please have proof of payment. GunBroker.com reviews all information from the seller and buyer, and makes a final decision concerning a credit to the seller.
You can provide information in the Dispute section as soon as the seller files the NPB and until the NPB is completed which is typically in 3 days from the date the report was filed.
Please note: not resolving an NPB report filed against you can result in the suspension of your account.
To learn more about the NPB process, see When a Buyer Doesn't Pay.