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Identity Verification Using Biometrics

Updated

Identity Verification Using Biometrics

To help protect our users and maintain a secure marketplace, GunBroker may require you to verify your identity as part of our account security process.

When identity verification is required, you will normally be guided through a verification process provided by LSEG, our third-party identity verification provider.

Depending on the verification required, you may be asked to:

  • Provide a valid government-issued photo ID.
  • Use your smartphone's camera to capture images of your ID.
  • Take a live selfie or complete a brief facial scan.

Biometric verification may not be required in every case. If you are prompted to complete a selfie, facial scan, or other biometric verification, please follow the instructions provided during the verification process.

The verification process may check whether your identification document appears valid, confirm that a real person is completing the verification, and compare your facial image with the photograph on your ID.

Important: Do not cover, obscure, or black out any information on your ID when completing the automated verification process through LSEG.

Identity verification helps protect against unauthorized account access, identity theft, fraud, and misuse of personal information. It also supports compliance with our User Agreement, which requires users to provide accurate and current account information.

Not every user will be asked to complete identity verification. Verification requirements may vary based on account activity, security considerations, or other risk factors.

A Smartphone Is Required

The LSEG identity verification process requires a smartphone capable of scanning a QR code and using its camera.

Verification cannot be completed entirely on a desktop or laptop computer or with a non-smartphone.

If you begin the verification process on a computer, you may be provided with a QR code that allows you to continue the process on your smartphone. Follow the instructions provided to complete verification. For instructions on how to scan a QR code please click here. 

If You Do Not Have a Compatible Smartphone

The LSEG verification process is the standard method for verifying your identity and should be completed whenever you have access to a compatible smartphone.

If you do not have a smartphone capable of scanning the QR code and completing the verification process, an alternate manual verification process is available through GunBroker Customer Support.

To avoid delays, please submit a ticket to Customer Support and include the following documentation with your initial request:

  1. A state-issued photo ID, such as a driver's license, showing your name, address, date of birth, and expiration date. You may black out your driver's license number if you prefer.
  2. A selfie-style photograph of yourself holding the ID.
  3. A recently dated document matching both the name and address on your GunBroker account. The document must be dated within the last 90 days.

Commonly accepted documents for proof of name and address include:

  • Cell phone or utility bill
  • Loan statement
  • Paycheck stub
  • Vehicle registration
  • Carry permit
  • Other recently dated documentation displaying your name and address

You may black out sensitive account or financial information that is not needed to verify your name, address, and the date of the document.

The following are not accepted as proof of name and address:

  • Personal checks
  • Envelopes
  • Shipping labels
  • Social Security cards
  • Passports
  • Bank checks
  • Business cards

Documents may be attached to your Customer Support ticket in PDF, JPG, or JPEG format.

Note: Manual verification is intended for users who cannot complete the standard LSEG verification process because they do not have access to a compatible smartphone. It is not an alternative for users who have a compatible device but prefer not to complete the LSEG verification process.

Having Trouble Completing Verification?

If you have a compatible smartphone but experience difficulty completing verification, review the instructions provided during the LSEG verification process and try again.

Keep the following in mind:

  • Make sure your smartphone can scan the QR code and access its camera.
  • Follow all on-screen instructions when photographing your identification.
  • Do not cover or obscure information on your ID during the LSEG verification process.
  • If a selfie or biometric step is requested, complete it as instructed. Biometrics may not be required for every verification.
  • Make sure photographs are clear, well-lit, and readable.

If you continue to experience difficulty completing verification, contact GunBroker Customer Support for assistance.

For more information about account requirements and how GunBroker handles user information, please review the User Agreement.