When a Buyer Doesn't Pay
GunBroker has a process to assist with Non-Paying Buyers (NPBs) which allows sellers to submit a NPB Credit Request and receive credit for the listing.
If you have not received payment for your listing, you will need to mark the order as canceled, relist the item, and initiate a credit request as described in the steps below - this should be done 4 to 45 days after the listing ends.
- Please mark the order as canceled. You can do this by going to:
Dashboard > Sell > Sold Orders, click the GREEN NUMBER of the order > More Options > Cancel Order
- Then, you must relist the item:
Dashboard > Sell > Sold Orders > More Options > Relist with Edits
- After that, you may initiate a credit request, as follows:
Dashboard > Sell > Sold Orders > More Options > Initiate Credit Request
See Requesting Credit for Seller Fees for additional information about other types of seller fee credit requests that may be available.
If you still need assistance or your listing ended more than 45 days ago, please open a support ticket where we'll be happy to help you further!
Note: Once the credit has been processed, it will be applied to your account as an account credit, not a refund. The credit will remain on your account and will automatically be applied toward future selling fees.