When a Buyer Doesn't Pay - Credit Request

When a Buyer Doesn't Pay

GunBroker.com has a process to assist with Non-Paying Bidders (NPBs) which allows sellers to submit a NPB Credit Request and receive credit for the listing.

If you have not received payment for your listing, please follow the instructions below.

Contacting the buyer

After the listing ends:

From the time the listing closes, the seller and buyer have five (5) days to contact each other to arrange payment and delivery.

• You may send a Payment Reminder at anytime after the listing is closed.

Optional ways to contact the Buyer:

You can message the Buyer by:

• Go to Selling>Sold Orders
• Find the order in question and select the Contact Buyer to send a message.

You can send a Payment Reminder to the Buyer by:

• Go to Selling>Sold Orders
• Find the order in question and select the Send Payment Reminder.

To find buyer's contact information:

• Go to Selling>Sold Items
• Find the listing in question and select the View Buyer Contact Info option.

If the Buyer still has not paid, you may follow the process below to request credit for the listing.

If the Buyer does not pay

1. Initiate Credit Request

To initiate the request, you must wait 4 days after the listing has ended and less than 45 days after the listing has ended.

How to initiate a Credit Request:

• Go to Selling>Sold Orders.
• Find the order in question and select Initiate Credit Request.
• On the Initiate Credit Request page select the Non Paying Buyer as the Type and complete the form.

The buyer receives an email stating this is their warning to pay the seller for the listing. It also informs the buyer their account could be suspended if they do not complete the transaction. If the buyer disagrees with the NPB claim, the buyer can dispute the NPB.

Note: You must wait 4 days after the listing ends before doing this or you will receive an error message.

2. Leave feedback

Before requesting NPB credit for the listing you are able to leave feedback

How to submit feedback:

• Go to Selling>Sold Orders.
• Find the order in question and select Leave Feedback.
• Complete the Leave Feedback form for the listing.

Leave feedback for the buyer on the listing in question. GunBroker.com reviews all feedback posted by both the seller and buyer at the end of the NPB process. 

3. Relist the item

In order to request an NPB credit, you must relist the item from the original listing. Do not create a new listing. Any relist fees will be included in the NPB credit.

The relisted item must run the full duration of the original listing, or longer.

How to relist the item:

• Go to Selling>Sold Orders or Selling>Sold Items
• Use the More Options drop down list and select Relist with Edit or Relist Immediately.

4. Request credit for the listing

10 days after you initiate the NPB (Step 1), and less than 60 days after the listing ended and if the buyer has not disputed the NPB, the seller is required to request a credit.

How to request a credit:

• Go to Support > Credit Requests

Find the listing in question and select the Request Credit button.

If the buyer has provided information in the dispute section, the "Request Credit" option will not be enabled. The seller is still required to relist the item and post feedback in order for the NPB process to be completed without the "Request Credit" step.