The credit request process has been redesigned to simplify the process. Questions will be asked to determine the reason for the request for credits.
A seller may request a credit for a listing (final value fee, sales tax, and listing fees) when:
|
Credit Request Type |
Description |
|
Invalid Shipping Destination |
A buyer purchases an item, but the item listing specifically states the seller will not ship to that destination. |
|
Illegal to Own |
A buyer purchases an item that is either illegal for the buyer to own or to have shipped to their address. |
|
Item Returned |
You resolve a problem with a buyer after the item has been paid for and issue a refund. |
|
Voided Transaction |
When the buyer and seller mutually agree that the transaction is not going to be completed before the item has been paid for or shipped. This includes a buyer that accidentally purchases the same item more than once.
|
|
Non-Paying Buyer (NPB) |
A buyer fails to complete the transaction for an item they won. |
Submit a credit request:
Once logged in, navigate to www.GunBroker.com/creditrequests/initiate to begin the credit request process. Enter the order or item number in the appropriate field and answer a series of questions to determine the type of credit request being submitted.
Rules for Submitting credit requests:
|
CR Type |
Wait to Initiate |
Relist |
Feedback |
Order Status |
|
Invalid Shipping Destination |
None |
Required |
Not Allowed |
Canceled or returned |
|
Illegal to Own |
None |
Required |
Not Allowed |
Canceled or returned |
|
Voided Transaction |
None |
Required |
Not Allowed |
Canceled or returned |
|
Item Returned (Payment was made) |
4-45 after sale |
Required or explanation (broken item, LEO) |
Not Allowed |
Canceled or returned |
|
Non-Paying Buyer (NPB) |
4-45 after sale |
Required |
Not Allowed |
All statuses are allowed to submit |
If any feedback is left for the buyer or seller when a request is submitted it will be deleted and feedback will remain locked until the credit request has been decided.
All credit requests require the item to be relisted except for the case where if an item was returned and is not in a saleable condition. An email will be sent to remind you to relist the item if it requires relisting.
Once your request has been submitted, no further actions are needed on your part with the exception of relisting the item if required. If the buyer does not dispute the request the credit will be issued if the relist requirement has been met.
After the credit request has been submitted, you can view the status of the credit request on the Credit Requests Submitted grid in My GunBroker.
- Go to My GunBroker.
- Click Support > Credit Requests
Here you can view credit requests you have submitted. The grid will display the status of the request, whether or not a relist is required, and if the item has been relisted. If the request requires a relist and the item has not been relisted, the options to relist immediately and relist with edit will be shown until the item has been relisted. You can also cancel a credit request if you and the buyer have resolved the issue.
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