A seller may request a credit for listing fees when:
|Credit Request Type||Description|
|Non-Paying Bidder (NPB)||A buyer fails to complete the transaction for an item they won.|
|Item Returned||You resolve a problem with a buyer and issue a refund.|
|Illegal to Own||A buyer purchases an item that is illegal to own where they live.|
|Invalid Shipping Destination||A buyer purchases an item, but the item listing specifically states the seller will not ship to that destination.|
|Voided Transaction||When the buyer and seller mutually agree that the transaction is not going to be completed before the item is paid for or shipped.|
To file a Non-Paying Bidder Report (NPB) for a buyer who fails to complete a transaction, see When a Buyer Doesn't Pay.
Credit Request Process
Follow the steps below to request a credit for the Final Value Fee (FVF) and relisting fee (if applicable) when:
- Item is illegal to own, or
- Item is returned, or
- Item has invalid shipping destination, or
- Voided Transaction.
1. Relist the item
Before requesting credit:
Relist the item from the original listing. Do not create a new listing. Any relist fees will be included in the Credit Request.
The relisted auction must run the full duration of the original auction, or longer.
To relist the item:
If you cannot relist the item, contact Support.
2. Request credit for the listing
Between 4 and 40 days after the listing ends:
Submit a Credit Request Form.
A Credit Request Report appears in Support> Credit Requests. Status shows "Initiated."
Buyer receives an email with the opportunity to review and potentially dispute the accuracy of the report. If the buyer does not dispute in 5 days, the request is marked for review and forwarded to Customer Support. The status changes to "Credit Requested."
Once in Credit Requested status, the request is eligible for review by our staff. The buyer can potentially dispute after 5 days, and until a decision by Customer Support is made.
When support makes a decision, the status changes to "Credit Issued" or "Credit Denied."
To request a credit for Listing Fees (for all request types except NPB):
3. Leave feedback
Leave feedback for the buyer on the item in question. GunBroker.com reviews all feedback posted by both the seller and buyer at the end of the credit process.
|To submit feedback:
How to cancel a Credit Request:
- Go to My GunBroker.
- Click Support > Credit Requests.
- Find the item in question and choose "Cancel Report" from the drop down menu.
How to Edit Feedback:
- Go to My GunBroker.
- Click Account > Feedback.
- Find the item filtering "Recent Feedback."
- Choose "Edit Feedback" from the More Options drop down menu. Do NOT choose "Remove Feedback."
To learn more about requesting credit for listing fees, see the following video: