We have a formal Credit Request process for incomplete transactions. To receive credit for your fees, please follow the instructions below. Questions will be asked to determine the reason for the request for credit.
A seller may request a credit for a listing (final value fee, sales tax, and listing fees) when:
| Credit Request Type | Description |
| Invalid Shipping Destination | A buyer purchases an item, but the item listing specifically states the seller will not ship to that destination. |
| Illegal to Own | A buyer purchases an item that is either illegal for the buyer to own or to have shipped to their address. |
| Item Returned | You resolve a problem with a buyer after the item has been paid for and issue a refund. |
| Voided Transaction |
When the buyer and seller mutually agree that the transaction is not going to be completed before the item has been paid for or shipped. This includes a buyer that accidentally purchases the same item more than once.
|
| Non-Paying Buyer (NPB) | A buyer fails to complete the transaction for an item they won. |
Submit a credit request:
Once logged in, navigate to www.GunBroker.com/creditrequests/initiate to begin the credit request process. Enter the order or item number in the appropriate field and answer the series of questions to determine the type of credit request being submitted. Please be sure to choose the answers accurately so the correct type of credit request is created. Please note, the order must be in a Canceled, Return, or Refund status before creating a Credit Request.
This example is for a buyer that did not pay and did not contact you to cancel the order:
Rules for Submitting credit requests:
| CR Type | Days to Initiate | Relist | Feedback | Order Status Must Be |
| Invalid Shipping Destination | 0-45 after sale | Required | Not Allowed | Canceled, Return, or Refund |
| Illegal to Own | 0-45 after sale | Required | Not Allowed | Canceled, Return, or Refund |
| Voided Transaction | 0-45 after sale | Required | Not Allowed | Canceled, Return, or Refund |
|
Item Returned (Payment was made) |
4-45 after sale |
Required or explanation (broken item, LEO) |
Allowed | Canceled, Return, or Refund |
| Non-Paying Buyer (NPB) | 4-45 after sale | Required | Automatic Post - Buyer did not pay | Canceled |
If any feedback is left for the buyer or seller when a request is submitted it will be deleted and feedback will remain locked until the credit request has been decided.
All credit requests require the item to be relisted except for the case where an item was returned and is not in a saleable condition. An email will be sent to remind you to relist the item if it requires relisting.
Once your request has been submitted, no further actions are needed on your part with the exception of relisting the item if required. If the buyer does not dispute the request the credit will be issued if the relist requirement has been met.
After the credit request has been submitted, you can view the status of the credit request on the Credit Requests Submitted grid in My GunBroker.
- Go to My GunBroker.
- Click Support > Credit Requests
Here you can view credit requests you have submitted. The grid will display the status of the request, whether or not a relist is required, and if the item has been relisted. If the request requires a relist and the item has not been relisted, the options to relist immediately and relist with edit will be shown until the item has been relisted. You can also cancel a credit request if you and the buyer have resolved the issue.