BEST BUY incident
Well no more Best-Buy for NUTFINN[:D]
I purchased a TV ($1800) from BB this past Saturday, got it home, plugged it up, some pixels were burnt in the screen. Took it back to BB (just the TV) they wanted all the cords, remote, etc back, I said they are at home, but when you get the new TV out of the box you can have all the accessories that come with it, all I need is the TV.
It is evident that common sense is banned at BB, no deal, Local GM at the best buy store excorted me out with my TV, I must have really ticked him off, one would think that a BB GM would have the capability (people skills) to deal with a ticked off Finn, boy was I wrong.
So, I went to Circuit City, purchased the same TV, drove by on other BB on my way home, took the cords and manuals from the new TV, carried it in, got my credit for the TV.
So BB lost the sale and lost me as a customer, they do not care, but if they ticked me of, they will be ticking more folks off too. CIRCUIT CITY RULES, got it cheaper there too[:D]
In the past 10 days I also purchased
- PS3
- Sony Surround Sound System
- DVD player
- Several games and BlueRay discs
- Personal Computer
All together around $4000 (with the TV), most were gifts, got a receipt. Packing them up right now, taking them back to BB for a credit. I know who cares, it just makes me feel better (the principal)[:)]
P.S. yep I can be an a-hole too, thats what my wife said when I explained this to her, still.
EDIT: I JUST WANTED TO CHANGE IT TO A GOOD ONE.
I purchased a TV ($1800) from BB this past Saturday, got it home, plugged it up, some pixels were burnt in the screen. Took it back to BB (just the TV) they wanted all the cords, remote, etc back, I said they are at home, but when you get the new TV out of the box you can have all the accessories that come with it, all I need is the TV.
It is evident that common sense is banned at BB, no deal, Local GM at the best buy store excorted me out with my TV, I must have really ticked him off, one would think that a BB GM would have the capability (people skills) to deal with a ticked off Finn, boy was I wrong.
So, I went to Circuit City, purchased the same TV, drove by on other BB on my way home, took the cords and manuals from the new TV, carried it in, got my credit for the TV.
So BB lost the sale and lost me as a customer, they do not care, but if they ticked me of, they will be ticking more folks off too. CIRCUIT CITY RULES, got it cheaper there too[:D]
In the past 10 days I also purchased
- PS3
- Sony Surround Sound System
- DVD player
- Several games and BlueRay discs
- Personal Computer
All together around $4000 (with the TV), most were gifts, got a receipt. Packing them up right now, taking them back to BB for a credit. I know who cares, it just makes me feel better (the principal)[:)]
P.S. yep I can be an a-hole too, thats what my wife said when I explained this to her, still.
EDIT: I JUST WANTED TO CHANGE IT TO A GOOD ONE.
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Best Buy = $37 for a measly 6" usb cable [:(!] 0 -
Best Buy does suck---my experience about 9 years ago----NO common sense.
Wife and I were in the process of buying our house. Went to Best Buy to purchase a washer & dryer. Picked them out, paid for them and scheduled to pick them up in 2 weeks after we closed on our house.
2 weeks later----go to store to pickup the washer & dryer. Sales lady--farted around for about an hour trying to locate our purchase. My temper is NOT good. Waiting at the main door for the washer/dryer, when I see the Sales lady with her purse walking out the front door---I run out to her and she says "they're still looking for your washer/dryer and it's time for me to get off of work"---she left. Been there almost 2 hours now---finally grab some sales guy and I'm HOT---almost screaming---wife had disappeared (she knows my temper). Finally, I'm told they have a washer/dryer like ours; BUT, it's being held for someone else to pick up in 2 weeks----DUH!
Can we not take those and you order replacements for the other person since they are not picking up until 2 more weeks. NO! Now, I'm telling everyone coming in the door that they need to leave and not purchase anything in that store.
Go to customer service to get our refund----still HOT and cursing. Lady hears me talking to the clerk, walked over and said she was the GM of that store and if she could get our washer/dryer loaded on my truck in 15 minutes----would I be satisfied. I took her offer; but, told her I was not satisfied and would never return to Best Buy and haven't.
I hope they do "go out of business".0 -
beneteau, I'm betting the note on the washer and dryer didn't have a date on it. I'm betting the note just said to "hold for two week". I'm betting that's the note they put on there two weeks ago when you told them to hold them for two weeks. 
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When I am in this sort of situation, I never threaten to "never return". If you are not ever coming back, why should they give a s**t whether you're happy or not ??
Doug0
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