Before leaving unfavorable feedback, we recommend contacting the other user first to discuss the issue and attempt to resolve the matter.
Feedback must remain professional and appropriate. Never include offensive, obscene, threatening, or libelous language or comments. Feedback must not contain personal or identifying information, including names, addresses, phone numbers, usernames, or other identifying details. For security purposes, do not include shipment tracking information.
Leaving Feedback
Feedback must be submitted within 90 days of the listing end date and time.
Responding to Feedback
A response to feedback must be submitted within 30 days of the date the original feedback was posted.
Replying to a Feedback Response
A reply must be submitted within 30 days of the date the feedback response was posted.
Editing or Removing Feedback
Feedback cannot be edited or removed once a response or reply has been posted.
If the circumstances of the transaction have changed and the feedback needs to be revised, each party must first remove their respective feedback, response, or reply before revisions can be made.
After 90 Days
Once 90 days have passed from the listing end date and time, no new feedback can be submitted and no further updates or changes can be made.
Inappropriate or Abusive Feedback
If you receive feedback that contains inappropriate, abusive, obscene, threatening, libelous, or prohibited personal information, please contact Customer Support for assistance.