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Dell Computers -- Real Crapola!!!!

drsck
Bought a new Dell computer last month. Tried to buy a computer locally, but every store I went into either didn't have what they advertised or tried to sell me a huge expensive computer and all sorts of add on stuff. The price would typically start about $1000 but then when I would get to the cash register, it would end up being more than $4000. Same thing happened at three different stores. So I called Dell and ordered what I wanted. BIG PROBLEM. What I ordered is not what arrived. Well, even before that there were problems. They neglected to tell me that someone would have to sign for the delivery and since, like most folks, I work for a living, there isn't anyone at home during the day. So, after about 2 weeks of trying to get my computer delivered, the FED Ex genius simply sits it on the porch of a house half way down the block--no signature, no nothing. I didn't even know these people. The next problem happens when I'm unpacking it. Written in black marker on the inside bottom of the box is the message "this is a piece of crap". Things went further down hill from there. Bottom line is that I put the thing out with the rest of the garbage to be picked up tomorrow. I'm still working with the old computer, which is far better than that Dell junk even though it's ten years old. So, if anyone is considering a new computer, you might want to avoid the rip off artists at Dell.
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Comments

41 comments

Date Votes
  • buschmaster
    yep, I can't vouch for the tech support anymore, we were the best but they laid us off.

    salesmen? it's not just Dell. don't trust any salesman.
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  • KSUmarksman
    I have used them at home and at work for quite a while,
    all I can say is: no problemo
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  • whiteclouder
    quote:Originally posted by drsck
    Whiteclouder, how's that possible? You said you're using one!


    And that's it? Yer best shot?

    I rest my case. [;)]

    Clouder..
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  • beneteau
    On my third Dell. You have 21 days to return a Dell computer. You'll have to pay shipping. Call customer service (forget tech support) and have the computer returned and/or replaced.

    General Customer Service Questions (please have your order number ready to reach an agent faster) 1-800-873-2244 Press 4 when prompted M - F 7AM - 9PM CST
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  • MPinkston
    I've had very few problems from the 40 or so I maintain at work. We used to buy HP's but they were always acting goofy and out of the 13 Gateways I bought I had 3 HDD failures during the warranty period. Great customer service though...... Also have 3 Dells at home none of which has given me any problems.
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  • goldeneagle76
    3 at our home office, 1 for home use and brother in law has a Dell laptop. No problems at all with them. Sounds like you got a lemon and a bunch of idiots on the delivery service end of it.
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  • Marc1301
    I have had 4 Dells now, and never a problem one. I do hear that their tech support is a nightmare, but I have never had to use it.
    Take it for what it is worth,.......nothing! Maybe I have just been lucky, and the fact that I am fairly literate about computer issues.
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  • Rockatansky
    that is the strangest story i've heard...

    quote:
    Written in black marker on the inside bottom of the box is the message "this is a piece of crap".


    you didn't take a picture of that did you by any chance? it'd be nice to circulate the whole story, assuming none of it is exaggerated, which i am sure is not. i myself have to deal with a lot of "customer service" and every time i do i get a feeling i am back in 1980's ussr. it relates to pretty much everything now days -- from grocery stores clerks to airline and airport workers to phone support to banks customer service... i guess the subject ejust deserves a new thread of its own, not trying to hijack. i hope you'll sort your problems with them out, next time try HP, they might be slightly more expensive but definitely better engineered (at least not the low end workstations) and definitely better support. or if you're not hung up on a windows box, get yourself a Mac, though i every now and then i do hear strange stories of Apple support, but never had a problem with them myself, so i just attribute it to whiny customers.
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  • 1911a1-fan
    you can buy two identical dell pc's and both have different parts, they buy from the lowest bidder now, besides that, the biggest problem i see in a dell is their lack of proper cooling

    it is not that dell is so good, it is just hard to build a pc now days that doesn't work well, here is what i built for a grand, read the specs

    http://forums.gunbroker.com/topic.asp?TOPIC_ID=236974&SearchTerms=gaming,machine

    dells version for 5 grand

    http://www.dell.com/content/products/productdetails.aspx/xpsdt_710h2c?c=us&l=en&s=dhs&cs=19
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  • pabooger
    We have four Dells in the house!!! Very few problems!!!! Just bought a new laptop for my daughter!!![:p]
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  • bpost
    quote:Originally posted by Warpig883
    I would rather have my balls pounded flat with a wooden mallet than buy another Dell. The product is crap and the customer service is crap.


    Post a link to the vid if you do the wooden mallet thing. [:D]
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