Quality control, where have you gone?
Today, I received two packages of gemstones/loose rocks. Both were wrong. Out of 6 items, 3 each package, one item in each was not what I bid on. An invoice was in each which showed the correct items.Is quality control this poor in all areas or am I just the target? Do any of you have the same problem? Tom
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...Nope. The only problems out of several hundred net buys/auctions...were usually wrong shipping $$$, too high when shipping should have been combined...but always rectified by the seller(s). Don't recall ever getting the wrong item(s)...sounds like you just got a seller that screwed up...[;)]
...an exception might be only one seller that had the worst com after the auction Ive ever had to deal with! The gun was as good or better than described though, and at a VERY good price, so no biggie in the end.
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he!! QC has gone to he11 in a hand basket everywhere i go. i may be weird but i also consider constumer service QC. 0 -
Yep, QC is slipping everywhere it seems. 0 -
Colt, This was two (2) different sellers. There were only three items in each order. What are the odds on this happening??
I did write both and they wanted me to send items back and they would replace with what I bought. BUT when I told them I would do it on their terms, IE, I charge a minimum of $5.00 for each item, 20% restocking fee and whatever else fee I can think of, they don't want to return my emails. Imagine that!! Tom0 -
Fact is, it looks we're caught in the jaws of a 'seller's market'. In short, if you don't like the price, the service or the quality of an item, say in your local chain restaurant for instance, no problem. Leave....walk out, and two more people more willing to put down the money for poor service or quality than you were will walk in as you go.
I'm really looking forward to the day the market turns back around into a 'buyer's market'....on that day, I'll be doing some payback for some sellers who figured they could get away with it.
When competition really means something, sellers know they must offer good value for the dollar, match their advertising with reality (a 'reality' show I'd really love to see), and actually give genuine service, instead of excuses, after the sale.
What's that famous saying from the home repair profession? Something like, "Get as much money up front as you can, then promise them (that is, the customer) the moon, and put off delivery as long as possible. Then give them as little as possible, as slowly as possible."
Sahagan0
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