Outsourcing
So I just want to complain about this. My wife has been on the phone with Delta and Continental trying to get plane tickets. She is calling Delta and is trying to explain a special situation to the people in India and they just don't get it. So she asks to be transfered to the U.S. to speak with some one who would understand and therefore be able to help. She gets put on hold, for 25 minuets befor getting disconnected. She calls back and goes through this again. So she calls Continental with similar results.
Finaly she calls Northwest and reaches an American the first time and explains her previous frustrations the person on the other end. They explain that they do not outsource. Now, I don't know how true that is but boy was their customer service a lot better.
Sorry about the rant but I thought you guys should know about this so you don't have to experiance the same crap my wife had to put up with.
Finaly she calls Northwest and reaches an American the first time and explains her previous frustrations the person on the other end. They explain that they do not outsource. Now, I don't know how true that is but boy was their customer service a lot better.
Sorry about the rant but I thought you guys should know about this so you don't have to experiance the same crap my wife had to put up with.
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the way i see it you can call someone inside america and reach a black person who speaks ebonics, a hispanic who doesnt speak english or an indian/chinese/pakistani/whatever who barely speaks english. 0
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