outsourceing the outsourceing...

oldemagics

October 17, 2007 17:05

The Tata Group, a Mumbai, India, company that handles customer-service calls for several U.S. firms, has outsourced some of its work to a firm in Ohio (according to an August Fortune magazine report), on behalf of a client that insists on operators knowledgeable about American geography. [CNN, 8-3-07]

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  Rockatansky

  October 17, 2007 17:10

  It's kind of funny, at some point, I think it was 2004-ish, India-based outsourcing firms started outsourcing outsourced labor to China 'because Indian "programmers'" hourly rates got so high they stopped being competitive.
  
  I think another one was when unemployment administration of some state, I think Ohio, or maybe Indiana, outsources their call center. I laughed and I laughed and then I laughed some more.

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