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another Taurus repair nightmare...customer ser.

LOKO383
ever send anything in to Taurus for repair..?? I had to send in my tractor gun, md 605 ss .357 snub nose..the hand on it cracked.causing the cylinder to lock and not rotate..I sent it off 5 weeks ago,I get a letter in the mail says call this no. for update/status report..so I did..the people on the other end [two different folks] were the rudest M.F.rs I have ever spoke with in customer service..I have just bought/traded for my last junk Taurus product..they can ram it where the sun don't shine..Must be cause their from Miami..huh..[}:)][V]..Loko..they also said your gun is in for repairs..you should hear something in 2-3 weeks..no update period..[:(!]


having to wait 9-10 weeks for repair is unacceptible IMHO..[V]

TRFOX...ARE YOU READING THIS?..SAY GOODBYE TO YOUR REVOLVERS FOR THAT LONG/OR LONGER IF YOU SEND THEM IN FOR REPAIR..[V]
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Comments

12 comments

Date Votes
  • fishkiller41
    FROM MIAMI? AND they spoke ENGLISH?? GTFO!!!
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  • LOKO383
    quote:Originally posted by fishkiller41
    FROM MIAMI? AND they spoke ENGLISH?? GTFO!!!
    yep..I'm guessing they were immigrants from..Kalifornia..[V]..Loko
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  • Permanently deleted user
    Loko...

    Check out this link....We had problems with customer service at Taurus UNTIL one girl took over...
    Had to do a search on it...couldnt remember when....2004..


    http://forums.gunbroker.com/topic.asp?TOPIC_ID=105240&SearchTerms=customer,service


    Might want to mention her by name...
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  • LOKO383
    THANKS ..BR..FOR THE INFO..Loko[8D]
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  • David Nunn
    I had one with a cracked barrel. Got a RA number, sent it back. They fixed it with a new barrel and had it back in my hands in a few weeks. I couldn't complain.
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  • MVP
    I sent a Taurus Gaucho in for what was a faulty transfer bar which was creating a real, bad trigger slap/sting.
    They took a couple months to get it back to me but I am patient and it came back in a brand new box that was factory serialized to the revolver.
    Now I have two factory serialized boxes for the same gun[8D]
    I didn't have any problem with their service.
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  • sharpshooter039
    Loko,I have sent a few guns back to different makers for warrenty work,I dont think I have ever got one back in less than 2 months and a Colt was over 4 months,,yes it sucks but they are all the same.
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  • tr fox
    quote:Originally posted by LOKO383
    ever send anything in to Taurus for repair..?? I had to send in my tractor gun, md 605 ss .357 snub nose..the hand on it cracked.causing the cylinder to lock and not rotate..I sent it off 5 weeks ago,I get a letter in the mail says call this no. for update/status report..so I did..the people on the other end [two different folks] were the rudest M.F.rs I have ever spoke with in customer service..I have just bought/traded for my last junk Taurus product..they can ram it where the sun don't shine..Must be cause their from Miami..huh..[}:)][V]..Loko..they also said your gun is in for repairs..you should hear something in 2-3 weeks..no update period..[:(!]


    having to wait 9-10 weeks for repair is unacceptible IMHO..[V]

    TRFOX...ARE YOU READING THIS?..SAY GOODBYE TO YOUR REVOLVERS FOR THAT LONG/OR LONGER IF YOU SEND THEM IN FOR REPAIR..[V]



    Dang! This does not sound good for my 3 (maybe 4) Taurus revolvers. It's what I get for buying $230.00 brand new revolvers.
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  • mrseatle
    Thats a long time to wait, but have read here on GB the these long turn-a-round times are typical. so...Come on LOKO, give 'em a second chance... did you see the "The Judge" yet? If not it's a Taurus copy of the Thunder-5. Only problem is the snub-nose version is not very snub-nose, but it would still make a cool tractor gun.
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  • MFI
    Ask most dealers and distribs about Taurus and their customer service. All your going to hear is a bunch of swearing and not too many good words of happiness. The company has lost touch with the people they sell their guns too . We are about ready to stop selling the line, its gotton that bad.
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  • Colt Super
    I have had no complaints, at all, with several Tauri.

    I consider them a good weapon.

    Doug
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  • AZEX
    to the OP.

    Send a letter "Attn: Bob Morrison" at Taurus in Miami.

    D.
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