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another lowes customer question

big geno
weel i didnt get the responces i was hopeing for in my last post so i need some thoughts on what to do with my problem.i go into my local lowes to get 3 parts for my mower they dont have in stock but say they can order i say ok THEY look up the part numbers call the factory and order them i pay LOWES for the parts and the extra to ship direct to my house the parts come and ALL 3 are the wrong ones my problem is the store WONT take them back or refund my money saying since they were direct shipped i have to deal with the factory i call the factory they say lowes gets speical pricing and the parts will cost me 20.08 more plus i have to pay to ship the wrong parts back as well as shipping the new parts any ideas? thanks in advance
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Comments

11 comments

Date Votes
  • dcon12
    quote:Originally posted by big geno
    any ideas?



    Yes but it is under copyright review. Don
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  • joker5656
    complain to a manager and ask for the corporate number and just argue
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  • SuburbanNoize
    depends on how bad you need your mower running. If you need it soon, just suck it up as a loss and next time dont get them sent to your house.
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  • deputydog214
    If you have an O'Reilys Auto Parts near you they and can get all kinds of parts from their "Prime Line" division.
    See the store manager and raise hell. They picked out the part numbers and ordered them
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  • beneteau
    Next time, buy your parts online. You can find just about anything you need online.
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  • Nwcid
    Buy a quality mower from a dealer. I know they cost more up front but you wont have the problems you are having now. I know that is not much help now and it is not a slam, just a fact.
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  • marine22
    I have found that somtimes if you get a little loud and show your a** a little, you can somehow miraculously get the assistance that you need. Might be worth a try.
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  • bobski
    getting loud is part of the dumbing down of america. be polite and use tact and the system. you get catch more flies with honey than with horses***.
    recheck your paperwork to ensure you didnt sign anything saying that you released them from errors.
    pursue corp contacts and use local 'action tv' media to alert other customers viewing that the store has problems ordering things. that should get some action.
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  • marine22
    Bobski-
    You mean to tell me that you have never gotten mad and lost your temper when you in a situation like that or have you always been the mild mannered gentleman that you are today?
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  • Fatstrat
    quote:Originally posted by marine22
    I have found that somtimes if you get a little loud and show your a** a little, you can somehow miraculously get the assistance that you need. Might be worth a try.

    A friends wife uses this tactic. And it works for her. She got Wal-Mart to replace a swimmng pool that they had used all one summer. And that somehow got damaged during the winter.
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  • marine22
    See Bobski, sometimes you have to use this tactic.
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