Cabela's .........Sighhhhh...rant
I have about had it with the local one (EGF, MN) and headquarters is going to get a letter from me. I am sick and tired of walking in the place and having to ask a salesperson the price on several of their products. Missing price tags (on the shelf) and mispriced items are out of control in this store. Several weeks ago I noticed they had som .41 mag brass with a "reduced price" tag (old stock)on the shelf. Since the price was $13.99 and I know it has gone up to at least $20 I grabbed what they had. At the checkout it rang $20.99. They finally gave it to me for the marked price after some "you know the prices have been increasing" hassle.I don't buy their "prices subject to change" as an excuse for not having things properly priced in a retail outlet. Spent yesterday running around town to see if I could find any deals on primers. Stop at Cabela's and they have four brands in the case, 2 are not marked, rems are marked and have a shelf tag 1.99, Feds have a "reduced price tag" of 1.99. After standing at the counter for 15 minutes (generally not a problem) it takes the clerk another 5 minutes to track down the prices on the unmarked ones and check the price on the rems (which was wrong). I knew better but I took the federals without having him check the price. You can guess what happened. They rang up at $1 more than the regular price listed on the shelf tag. Here we go again. Fortunately the clerk didn't give me a hard time and gave them to me for the tagged price. I also had to run at least 1/2 dozen items in the fishing dept through their scanners to get or verify a price and that is a PITA. As a customer I want to know what the price is and not have to run around to find it. Keeping prices and tags current is not that difficult. I did it myself for 10 years. You won't ever get it perfect but 1/1000 is not unreasonable. Our policy was on price down price was changed in computer before tag was changed on price increase tag was changed before the change was made in the computer. Either way the customer new the maximum amout they had to pay.
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whew! 0 -
Pet peeve. I have probably spent a lifetime or two pointing this out to store managers.
Pissing into the wind.
D.0 -
I've never had a problem with the one in Phoenix that I go to. 0 -
DONT FORGET MOST OF THE PEOPLE WHO WORK THERE USED TO BE IN FAST FOOD YES CAN I TAKE YOUR ORDER AND WAS IT EVER RIGHT EITHER H..... NO[xx(] 0 -
I have not had that experience in the several I have been in. 0 -
Only complaint I have with Cabelas is the prices on used guns. New gun prices on old guns, unreal but then again with the city slickers that visit Cabelas here that have never seen good prices on guns will pay what they are asking and think they are getting a good deal. Sorry but I aint paying $600 for a scuffed up Remington 700 ADL 30-06!!! 0 -
I'm with Pa on this one. I don't buy guns from Cabela's. Man are they proud of their guns!
But, except for one time when a young (And, I assume, new) clerk telling me that Savage Arms just weren't a good firearm, I've had good experiences in the Sidney Store.0 -
I have been to two Cabela's - Sidney and Kearney. The pricing situation exists at BOTH of them.
The help sucks....sorry...but most of the time it is terrible.
Overpriced USED guns.....oh...my...that is SOOOOO true.0 -
They will deal on the price of the used guns, though. just ask them what their lowball price is, and they'll take 10-20% off without blinking an eye. But that's it. They'll go no further after you ask. 0 -
Can't remember if it was Cabela's or Ass Pro that I visted in Fort Worth, but to say I was not impressed is an understatement. The hired helped was terrible. Wanted to get my Dad a case of 28 ga. for his birthday, but nobody knew the price!!!!!
So my brother and I just walked around kickin' tires. Went to the closeout/scatch and dent section and again was not impressed the least with the prices.
My town is supposed to be getting one of each in the near future. The local gubments practically bent over backwards to get them to locate here, thinking they are the magic pill to tax revenues.
I WILL NOT patronize them unless I absolutely have to have it yesterday. I will give my bidness to the locals or mail order.0 -
Never believe their catalogs either. After looking in their catalog we drove 65 miles to have them tell us that the items we wanted they didn't stock. This happened twice ,once with fishing stuff and once with reloading supplys. 0 -
Having worked retail guns sales, I can give an opinion from the other side of the counter. Sometimes I felt like I was in the entertainment industry, lots of tire kickers wander into the store just to kill some time and want to be entertained for a half hour or so. They have no intention of buying anything and will tell you that up front, but they still want to look at and handle every gun and scope you have on display. They wander in on their lunch breaks and want to see all the guns, they wander in when the weather is crappy and want to kill time pestering the sales people. If I go into a gunshop and see that the salespeople are busy, I will not ask to see anything unless I am planning on making a purchase.
Keeping up with price changes in a large gunshop is very difficult, especially with the metal market being so volatile. The prices of brass, ammo, bullets and primers are changing almost on a weekly basis! The sales people are not perfect, errors do happen, and customers should understand that....but they don't.
If you have never worked retail, you will not understand what it is like on the other side of the counter!0 -
Well, Chris. I have worked in retail. You are there to help the customer. Have had more than one "tire kicker" come back later and unload thousands of dollars. Have made lasting customers of the lunch crowds. You listen to them and let them know that you are knowledgeable of the product and that is how you gain respect from your cutomers. Remember, you are there for the customer, not the other way around.
And I've also bartended/waitered. I cannot stand to go to a bar or restraunt (sp..dangit!!) and not be served in a timely or professionall manner.[:(!] That chaps my buttocks severely.
First impressions are the most important.0 -
I will say this about retail sales, having worked in it some. But the same thing applies to what I do as well..
That is; you want to make sure every customer's trip to your store is not their last.
In my business, it's phone callers. I have no way of knowing how many of my callers have called before. For many of them, its their first contact with a radio station. So I treat them like customers. I want to make sure that the impression that they get is good enough that they come back.
In retail, your business depends on everyone who walks in the door. Whether or not they're paying customers may very well be up to you. If they get the impression that you're bothered by their questions or wanting to handle merchandise, they could get the impression that you don't want their business.
Just my three cents' worth.0 -
To Nemesis - I didn't know there was a Cabelas in Phoenix - I do know there is one in Glendale AZ though ??????? 0 -
...I think some of ya'll should switch to boxers...[;)] 
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quote:Originally posted by gunbunny69
To Nemesis - I didn't know there was a Cabelas in Phoenix - I do know there is one in Glendale AZ though ???????
same one. Phoenix is my general term for Phoenix and all outlying areas.0
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