Midway is an Honorable Upstanding Company...
to deal with. I recently received an email flyer about some specials. There was a special on one of these flyers that seemed unbelievable...I figured it must be some kind of manufacturer special to promote their product. I went to Midway's website to place a bulk order for this product and my total came back 5 times higher than it should have been...so we called the company. This was evidently a typo...something entered into the system wrong, but the sales rep at Midway said "No problem. We will honor the price given" I ended up ordering 100 units of this item at 20% of the normal wholesale cost.
I thought this was outstanding service and very honorable actions by the company, so I figured I'd pass the info along... I believe they have since corrected the mistake, but this was certainly some great customer service!
I thought this was outstanding service and very honorable actions by the company, so I figured I'd pass the info along... I believe they have since corrected the mistake, but this was certainly some great customer service!
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Funy I tried to order some new cleaning solution that was on a good price and they would not honor the flyer price saying it was a typo. I only wanted 1 bottle. Then they tried to get me to buy it at 3 times the cost. Sounds like your customer service person was better than the one I got. 0 -
So if the situation were reversed, would you have agreed to pay five times the price? 0 -
quote:Originally posted by Ray B
So if the situation were reversed, would you have agreed to pay five times the price?
Point is that they advertised something at an extremely good price (I figured it must be some kind of manufaturer's special) and when I went to order on line, it did not go through. I called the company and they said it was a typo...and offered ot honor the price anyway. That is outstanding service.
And to answer your question BTW...Yes. By law, a retailer must honor and advertised price.
Midway's actions with this transaction will make them far more money than it cost them. They will not only get more of my business, but they will get my plugs as well.0 -
quote:Originally posted by ECC
quote:Originally posted by Ray B
So if the situation were reversed, would you have agreed to pay five times the price?
And to answer your question BTW...Yes. By law, a retailer must honor and advertised price.
Not necessarily. If a company hires a publisher to print their ads and provides the correct information but the publisher or third-party agent makes a typographical error, most states allow a correction or retraction due to human error through no fault or misleading intent of the merchant. In that case, the merchant is not required to honor the erroneous price. For example, if a car dealer offers a new vehicle for $20,000 but the newspaper ad says $200.00, the newspaper can print a correction/retraction and the dealer is exonerated from any misleading advertising. If, however, the dealer prepares the ad himself and publicly posts it in his dealership, he could get an unwelcome visit from the Attorney General's office.0 -
[8D]Very top customer satisfaction--
--They offer birthday specials for YOUR birthday-if you're a customer--
--When notified, they will initiate they're OWN follow up on late delivery and replace free of charge if lost-Great company--
--[:D][:D]--JIMBO0 -
What was the item? 0 -
[8D]-Don't remember now, happened about 6 years ago and since then I've ordered about 120 seperate items from them and that was the ONLY incident--
[:D][:D]--jimbo0 -
Midway's response was certainly NOT typical of most. Obviously, they are people of their word. 0 -
quote:Originally posted by Spider7115
quote:Originally posted by ECC
quote:Originally posted by Ray B
So if the situation were reversed, would you have agreed to pay five times the price?
And to answer your question BTW...Yes. By law, a retailer must honor and advertised price.
Not necessarily. If a company hires a publisher to print their ads and provides the correct information but the publisher or third-party agent makes a typographical error, most states allow a correction or retraction due to human error through no fault or misleading intent of the merchant. In that case, the merchant is not required to honor the erroneous price. For example, if a car dealer offers a new vehicle for $20,000 but the newspaper ad says $200.00, the newspaper can print a correction/retraction and the dealer is exonerated from any misleading advertising. If, however, the dealer prepares the ad himself and publicly posts it in his dealership, he could get an unwelcome visit from the Attorney General's office.
there are other "defenses" to this as well, from a merchant's perspective.
If the price is so ludicrously low that the buyer knew OR SHOULD HAVE KNOWN that it couldn't be correct, a seller will not be held to the advertised price. Additionally, most websites of most retailers proclaim somewhere that they are not responsible for typos and the like and will not honor prices that are incorrect. I don't know how "legally" effective such disclaimers are, but they're out there and as a buyer, you are held to know the terms of the contract you're entering into.
With that said, I've had situations on both sides of the equation. I always remember what company went out of their way to be honest and upfront and which ones hid behind "we're not responsible because. . . " rhetoric0
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