Dish TV satellite is too low?
My parents are having a hard time with Dish tv. They have had Dish tv for 8 years, and it has worked pretty well. For the past several months they have had trouble with reception. The dish was on a five foot high metal post in the yard.
The technician came out from Dish tv. He told them that he could get better reception if he mounted the dish on the roof. He also told them that he was under orders from Dish tv not to go onto the roof. Screwy, right?
My parents told him the roof would hold him up fine if he wished to go up there. He went up there and installed the dish on the roof.
The picture was not very good. He told them that there were two medium sized oak trees blocking the transmission. He told my parents they needed to cut these trees down and they should get a fine picture. He told them that after they cut the trees down he would come back and tune in the dish.
He also told them that Dish tv had a satellite that was low on the horizon, and that, if all else failed, Directv had a satellite that was higher, thus they could probably get better reception with Directv. The technician is recommending the competition, screwy, huh?
My parents got the two trees cut down. The picture improved, but they still are not getting some of the channels that they used to get.
They have called that technician five or six times, he will not answer, he will not return the calls, he will not come back.
My parents are not sure what to do. Is it true that the Dish tv satellite is lower than the Directv satellite?
The technician came out from Dish tv. He told them that he could get better reception if he mounted the dish on the roof. He also told them that he was under orders from Dish tv not to go onto the roof. Screwy, right?
My parents told him the roof would hold him up fine if he wished to go up there. He went up there and installed the dish on the roof.
The picture was not very good. He told them that there were two medium sized oak trees blocking the transmission. He told my parents they needed to cut these trees down and they should get a fine picture. He told them that after they cut the trees down he would come back and tune in the dish.
He also told them that Dish tv had a satellite that was low on the horizon, and that, if all else failed, Directv had a satellite that was higher, thus they could probably get better reception with Directv. The technician is recommending the competition, screwy, huh?
My parents got the two trees cut down. The picture improved, but they still are not getting some of the channels that they used to get.
They have called that technician five or six times, he will not answer, he will not return the calls, he will not come back.
My parents are not sure what to do. Is it true that the Dish tv satellite is lower than the Directv satellite?
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They are giving them a load of crap!
I have Dish Network, and my dish aims right through the middle of a "huge" oak tree.
I get a signal of about 95%, and get all channels with no problem.
Something is wrong with this "picture"!0 -
...change to Direct TV...[:D]
...If the dish has a clear "view" of the direction of their sat, the problem may be with that little thingy in the middle of the dish; those can go bad.
...Ive never heard of anyone I know that ever started out w/their dish at the 5' level, always up 10-15' but, if the problems started after the dish was raised, move it back for them, easy to do...don't wait/depend on Dish TV to move it back... [;)]
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That would be the LNA,........my point was that something is wrong with the system, and he is trying to convert them.
The installer gets paid for that.0 -
Check the coax cable and the LNB I would start with the coax.If it was on a pole in your back yard ,That tells me your cable was/is running underground. water can get in the cable and degrade the signal.I have direct tv,Shooting thru trees and my signal is 95% or better.try running a temporary patch cord from the rcvr. and the LNB. 0 -
Another item to check is the SW21 Multi Dish switch,..........they get moisture in them, or hit by surges quite often.
That would apply if they have the older Dish 500 system.0 -
If this installer were selling fertilizer you would have a load of it by now. He is full of BS. The Sat's are in geosynchronous orbit above the equator. Depending on the location in the US, the tilt of the dish is either west or east. If signal has degraded, then it's aim or equipment. If the aim is good then a simple signal test can tell the installer were the equipment is failing. 0 -
Yeah,........what Alpine said![;)] 0 -
You could write everything I know about electronics on the back of a postage stamp, but somehow DirecTV and HughesNet keep finding technicians who know even less than I do.
The last time I started losing channels on DirecTV, I knew I didn't want one of their technicians out here again, so I went downtown and got a local TV technician to come check it out. He replaced the coax cable connectors on the dish and it was fixed. He said the problem was the DirecTV technician didn't want to spend the bucks for a good crimper. It took him about five minutes to find the problem and another five minutes to fix it.0 -
Don't call the technician, call DISH NETWORK. Tell them how the tech is doing and request another tech. My DISH NETWORK dish received fine and it was shooting through two oaks and a cedar. 0 -
allot of good advice here, let me add that 20 feet on the roof will make no difference to reaching a sat 10 miles above you, i would go through the system, if it is older depending on the system you may have a sw21 or sw44 depending on how many receivers their are, for the past few years switches have become obsolete, and diplexers have taken their place, check the azimuth, elevation on the dish itself in accordance to your location, lnb's {the backwards thing on the dish itself}, and switches do go bad, each cable connection will loose a min. of 7 db of signal, more if they are loose, switching sat companies will not help much because they will steal the others lines, direct tv is using sat 101, dish uses sat 110, 119, 65 for digital, so location will only change direction for about 1/2" from where it is now 0 -
drjew gave you good advice. There's either a signal in line with your dish or not..If it's there, no reason not to have a perfect signal. If not, you need to switch to cable. Your technician isn't doing his job. Probably because he doesn't know how. Find someone who does. 0 -
James RK: Where do you locate a tv technician?
I have been trying to get my parents to call Dish tv supervisors, and tell them that the technician is a moron.
My dad is 83 years old and he is not as sharp as he once was, let's put it that way. He thinks that this technician did him a big favor, when his company rule was not to go onto the roof, yet he went up there anyway to install the dish, to help my dad. So my dad thinks he will get the technician in trouble if he calls management to complain.
It is hard to deal with this situation, I live four hours away so I can't deal with it myself.0 -
The only thing I can add here is that trees can block the signal.
I had Dish Network at my house this Sunday hooking up Satellite internet and asked them to check my other two dishes as I was losing some channels.
Long story short, the dish was installed in January and worked perfect, since then some maples have come into leaves. He pointed out which ones they were, I cut them down and now have excellent reception. So it wasn't even the trees blocking the signal but just the leaves.0 -
quote:Originally posted by allen griggs
James RK: Where do you locate a tv technician?
Good question. It's probably easier to find a good gunsmith. [:D]
I just got lucky. We have a good one in South Boston, but that's probably 250 miles from your place.
If I were trying to find a good TV technician in a town I'm not familiar with, I'd start by checking with TV repair shops which have been in business more than twenty years. If they have a guy who appears to be over forty-five years old, but not senile yet, I'd talk to him about the problem. If he sounds like he knows what he's talking about, I'd give him a shot. If he started talking about cutting down trees, I'd thank him very much, tip my hat and go to the next shop.0 -
quote:Originally posted by RUGERGUNZ
The only thing I can add here is that trees can block the signal.
I had Dish Network at my house this Sunday hooking up Satellite internet and asked them to check my other two dishes as I was losing some channels.
Long story short, the dish was installed in January and worked perfect, since then some maples have come into leaves. He pointed out which ones they were, I cut them down and now have excellent reception. So it wasn't even the trees blocking the signal but just the leaves.
Very true, but you don't suddenly get that problem after good reception for a couple of years.0 -
quote:Originally posted by allen griggs
James RK: Where do you locate a tv technician?
I have been trying to get my parents to call Dish tv supervisors, and tell them that the technician is a moron.
My dad is 83 years old and he is not as sharp as he once was, let's put it that way. He thinks that this technician did him a big favor, when his company rule was not to go onto the roof, yet he went up there anyway to install the dish, to help my dad. So my dad thinks he will get the technician in trouble if he calls management to complain.
It is hard to deal with this situation, I live four hours away so I can't deal with it myself.
I feel your pain[;)]0 -
1911a1fan: 10 miles?
Sat's are 22,300 miles away, for geosynchronous orbit.0
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