cabela's update

dakotashooter2

February 14, 2007 04:28

I had posted about my displeasure in regards to Cabela's lack of pricing or mispricing in the EGF MN store. I wrote a letter and sent it to the store manager (instead of corporate headquarters) to see if anything would happen. Apparently they took it seriously and I got a phone call last night. The manager said they did a walk through of the store and realized that they had a serious problem. He indicated they have developed a position specifically for correcting their pricing issues and future maintenance of their pricig system. He thanked me for making him aware of the problem. I'm glad I wrote the letter and hopefully they will get things straightened out.

0

• 

  spanielsells

  February 14, 2007 04:48

  That's why I stress to people that if they have a bad experience at a favorite store, they should complain instead of just fuming about it.
  
  Believe it or not, many store managers are interested in making their store as pro-consumer as possible. It is an airhead manager (or a civil service employee) who doesn't care what the customer thinks.
  
  I'm glad you complained and I'm thrilled that they did something about it.

  0
• 

  Horse Plains Drifter

  February 14, 2007 04:51

  Good for you! I still need to contact Big 5 over not selling my brother a rifle when he was up from AZ during Christmas.

  0
• 

  CHGOTHNDER

  February 14, 2007 05:34

  I talked to a manager at Dicks sporting goods and told him that his counter guy was a J/O and rude telling me that I was out of luck and missed the sale by 1 day. He not only gave me the safe at the sale price he lowered it by $100.00 and I got an additional $100.00 in rebates (to be used at the store) but who cares it's still a saving. I was just going to walk out and not go back. Yep it pay's to speak up.
  
  PJ

  0
• 

  idsman75

  February 14, 2007 05:43

  I've had nothing but positive contact with Cabelas' customer service folks. Responsiveness to customer concerns is one of their hallmarks. It helps that there is a lot of competition in the market segment that they target (Gander Mountain, Dicks, Sportsmens Warehouse, etc).

  0
• 

  He Dog

  February 14, 2007 06:17

  Heck, he should have offered you that job.

  0
• 

  oldgunner

  February 14, 2007 08:51

  Don't wanna step on your mouse, but don't be too surprised if you go in next month and find nothing has changed..Been there. Not with Cabelas, but..

  0

Please sign in to leave a comment.