Dude, Dell is cool

kiwibird1

January 22, 2008 12:58

Sunday I noticed my battery was not charging on my laptop. So I call Dell tech support (in India apparently). Kevin answers (apparantly not his real name) and begins troubleshooting. Twenty minuets later he determines that the power cord is not working correctly and puts in for a replacement to be shipped to me. This was Sunday afternoon and with MLK day on Monday I figured I would see the new part on Thursday at the earliest. Today as I was leaving the house I noticed a box on my porch and sure enough I was the new power cord. Kudos to Dell[:)] After plugging it in today everything is working as advertised.

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  Odawgp

  January 22, 2008 13:10

  hell apple sent me a whole new mac.
  the disc drive had gone bad on it. they even backed up my hard drive via internet then put it back on the computer once i got the new one up and running

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  iwannausername

  January 22, 2008 13:14

  Only buy Dell as a small business - no proof of such needed, but the Optiplex line is much better than Dimension (dekstop) and the Lattitudes are better than the Inspirons. Also, you can get the 3 year next day on site replacement warranty, which includes a human to do the replacement if needed, for not much more than the "home" stuff...

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