dishonest practice
I was at Home Depot today returning a light fixture that didn't work right. The lady in front of me is returning a paint roller and a paint brush, both covered with paint, both obviously used. The tells the clerk they didn't "work right." The clerk says no way, that the lady has obviously used them and that paint brushes don't malfunction and so forth. The lady asks to see the manager, and the manager comes over, sighs, and tells the clerk to give the lady her money back.
After I returned my light I went over and talked to the manager and asked him if stuff like the paint brush lady happens a lot. He said it's an everyday, many times a day occurence. People will "buy" a sliding miter saw and bring it back three weeks later, covered with sawdust and with the blade practically worn out, saying, "it didn't work right." He said one guy came in on a Saturday morning and bought a tiller, weedwacker, shears, and a box of trash bags. Sunday night he comes back with the stuff covered with mud and grass clippings, saying every piece of it didn't work. He even wants a refund for the half empty box of trash bags.
I could not believe how prevalent this is. I can only imagine how much this must drive up the cost of what honest people pay. Has anybody else heard about this? If you've done it yourself, care to explain yourself?
After I returned my light I went over and talked to the manager and asked him if stuff like the paint brush lady happens a lot. He said it's an everyday, many times a day occurence. People will "buy" a sliding miter saw and bring it back three weeks later, covered with sawdust and with the blade practically worn out, saying, "it didn't work right." He said one guy came in on a Saturday morning and bought a tiller, weedwacker, shears, and a box of trash bags. Sunday night he comes back with the stuff covered with mud and grass clippings, saying every piece of it didn't work. He even wants a refund for the half empty box of trash bags.
I could not believe how prevalent this is. I can only imagine how much this must drive up the cost of what honest people pay. Has anybody else heard about this? If you've done it yourself, care to explain yourself?
0
-
I didn't know they'd take used crap back, Thanks!
[:p]0 -
It happens because spinless managers allow it. Walmart is probably the biggest victim of this. They will take stuff back that they do not even carry if the "customer" insists they bought it at Walmart. 0 -
there is no way knmown that anyone would get away with this with me...especially the lady with the paintbrush or that dood with the tiller,weedwacker,shears and bags![:(!]and they wouldnt have to threaten not to go back to the shop...i would tell them not to come back[:(!] 0 -
Truly sad that human beings would act this way.[V] 0 -
I know what you mean. Why on Earth would the manager let people take used junk back?.....unless they were blood relatives or member of the local Lodge?? 0 -
On the same level with persons (I knew several who fessed up to it in AA meetings, talking about the lengths they'd gone to to get money for a drink or drugs) who grab an item off the store shelf, remove any wrapping, stickers, tape, and such, then take it up to the returns desk, claim they lost the receipt, and demand their money back.
I bought a phone at Wally World, about this time last year. Not only had it been returned with over a dozen messages recorded on the built-in answering machine, and numerous names listed on the caller i.d., but the wrong instructions were in the box -- which had been simply re-taped and put back on the shelf.
I get angry when stores (such as Wally World) seem to have a policy that every customer is simply a thief who hasn't been caught, yet, but when you look at the situation honestly they've been given every reason to believe so.0 -
I very rarely return anything but if I do it is because there was something wrong with it
People that do crap like this just burn my ass[:(!]0 -
Home Depot has a no questions asked return policy. Corporate wants their high customer satisfaction rating and they write the stuff off. Lowes return policy is the same. Got some great deals on power equipment that was returned by dirtbag customers. 0 -
I heard a story of a lady going to a big wedding.
She went out and bought the whole set-up, dress, shoes....ect on a Thursday.
She went to the wedding on Saturday, then returned everything on Monday saying it did not fit her correct.
She got a 100% refund !0 -
The clerk in a convenience store I stop at every morning on the way to work (need my newspaper and Hostess fix) was irate, this past early November, that Wal-Mart wouldn't allow her to return the Halloween costume she'd bought her kid. She didn't claim there was anything wrong with it, she just couldn't believe they expected her to keep something that was obviously intended to be used only once.
Same individual married an illegal alien, had the kid in question by him, then felt victimized when her hubby got busted for various charges involving alcohol, driving, and punching a LEO, and was deported (yes -- deported -- that's not a typo -- it does happen once in a great while....). I get sick of being expected to feel sorry for these morons with their self-inflicted hardships, and of knowing that, in many small ways, my life is made just a little harder and more aggravating as a result of what their stupidity costs society.0 -
It's because if the company dosen't refund, the customers call their credit card company and requests a charge back, and most card companys do it.......... 0 -
dont worry....i know someone who is keeping a verrrry good and accurate record of all of it.[;)] 0 -
When she was in high school, my sister worked in the shoe dept. of the local wally world. Parents would bring their kids in before baseball, football, or soccer season to buy cleats. Lots of them would bring them back after the season was over and get their money back because "them shoes don't fit no more." 0 -
It really chaps my a $ $ because I know that it drives up the price of stuff purchased by honest people like me. The $150 I have to pay for a jigsaw would probably only be $140 if it wasn't for people like this. 0 -
quote:Originally posted by bhale187
It happens because spinless managers allow it. Walmart is probably the biggest victim of this. They will take stuff back that they do not even carry if the "customer" insists they bought it at Walmart.
i wont go so far as to call you out on this, but i have a tough time swallowing it for the simple reason being if they dont carry it they wouldnt know how much to refund. and if they are just giving the customer whatever they supposedly paid for it then im definatley in the wrong business.0 -
quote:Originally posted by mlincoln
I was at Home Depot today returning a light fixture that didn't work right. The lady in front of me is returning a paint roller and a paint brush, both covered with paint, both obviously used. The tells the clerk they didn't "work right." The clerk says no way, that the lady has obviously used them and that paint brushes don't malfunction and so forth. The lady asks to see the manager, and the manager comes over, sighs, and tells the clerk to give the lady her money back.
After I returned my light I went over and talked to the manager and asked him if stuff like the paint brush lady happens a lot. He said it's an everyday, many times a day occurence. People will "buy" a sliding miter saw and bring it back three weeks later, covered with sawdust and with the blade practically worn out, saying, "it didn't work right." He said one guy came in on a Saturday morning and bought a tiller, weedwacker, shears, and a box of trash bags. Sunday night he comes back with the stuff covered with mud and grass clippings, saying every piece of it didn't work. He even wants a refund for the half empty box of trash bags.
I could not believe how prevalent this is. I can only imagine how much this must drive up the cost of what honest people pay. Has anybody else heard about this? If you've done it yourself, care to explain yourself?
It appears you are part of the problem. Answer your own question yourself0 -
quote:Originally posted by bhale187
It happens because spinless managers allow it. Walmart is probably the biggest victim of this. They will take stuff back that they do not even carry if the "customer" insists they bought it at Walmart.
Walmart is not a 'victim.' Walmart is one of the main problems in retail today, from being open 24/7 to their liberal return policies.
Here's how Walmart operates. I'll use Dirt Devil vaccuum cleaners as an example. Walmart agrees to buy a gazillion vaccumms from Dirt Devil ..... and part of that agreement is Dirt Devil agrees to take back ALL vaccumms returned to Walmart. So Dirt Devil ends up taking less than 1% of the vaccuums sold to Walmart, and everyone is happy ....right??
NO, because the public gets used to Walmart's liberal return policy and then think the small businessman can do the same thing?!?!?!?!?
I've seen it first hand, as I work part-time for a small business, a jewelry store. A couple came into the store yesterday, with an engagement ring that needed repair. One prong was broken off, and the others bent. It was plain to see the ring had been damaged, not a factory defect. The couple wanted it repaired .... for FREE! And they had bought the ring FOUR YEARS AGO!!!!!0 -
Companys and i mean large companys like Walmart and HD, have speacial funds. they allow so much money to walk out the door and for people to bring back used stuff. there covered and we pay for it. instead of saying no, they welcome it.
Just to add so more stories to this here's one that's sicking, i was at Wally World and a lady tried to return a dirty pair of underwear. man the lady was arguing with the clerk and the clerk was arguing back. I'll put it this way i was about 50ft from there walking to customer service and i hear arguing i look and see what she had in her hand, it was bad and not no skid mark either. Store manager told her to leave and to take the underwear with her0 -
Had a buddy that worked at K-Mart in the shoe department during High School. He said this was very prevalent. People would want to return shoes that had obviously been worn for sometime. They would take them back and give them a brand new pair. 0 -
Society has adopted the "Wal-Mart" mentality. 0 -
When my brother was working at our local Wal-Mart, some lady brought back a big screen TV. After she was gone, it was found that the box contained nothing but the styrofoam and rocks. 0 -
quote:Originally posted by leftytwoguns
When my brother was working at our local Wal-Mart, some lady brought back a big screen TV. After she was gone, it was found that the box contained nothing but the styrofoam and rocks.
[:D][:D][:D] OMG!0 -
Place I used to work at would send back used dresses from the multi-millionare owners wife on a regular basis, through the company shipping dept![V] Cheap Bicth! 0 -
quote:Originally posted by bobski
dont worry....i know someone who is keeping a verrrry good and accurate record of all of it.[;)]
I KNOW THAT'S RIGHT!!
AND, the list is verrrrrrrrrrrry loooooooooong..0 -
this just goes with the people feeling that they are entitled to more
and more, dont work for what you need just go to wall mart of lowes and take it home use it and return it. Holy smokes if I did that I wouldn't have all of these tools and supplies that I have if I can't find a reciept I don't bother taken it back, but when I need something I usally have it someplace in the barn. IF YOU DO THAT YOU ARE A THIEF, THIEF. and you don't deserve the respect of your friends and family.0 -
I am friends with a lady who she and her husband are extremely well off. Both totally honest, genuine people.
They have two sons and the sons birthdays both happen to be very near Christmas time. All the grandparents live in different states.
Birthday and christmas gifts roll in, on top of what they had purchased for the kids.
This happens over a two week time period, and she goes to Wal-Mart and exchanges duplicate gifts for other things, but of course, she doesn't have a reciept for a few of the items.
She was told that she could no longer return anything at Wal-Mart because she had done it three times!
Pretty crazy, but that is the end result of it, brand new stuff, from Wal-Mart, but this lady who has more than enough money, can't exchange a $20 toy that her son has two of all of a sudden.0 -
Dave W said........"She was told that she could no longer return anything at Wal-Mart because she had done it three times!"
It seems several stores, separate or combined, are doing this. The people that abuse the return policies are now asking other persons "Since you are going to that store anyway would you please return this for me?". That way they can continue to abuse the system. They return three purchases and have you return three purchases and someone else three purchases ect. ect. Later when you go to return something for a valid reason you are refused.0 -
I'd tell them that was what the factory warrenty was for, call the manufacturer. 0 -
quote:Originally posted by lts
Home Depot has a no questions asked return policy. Corporate wants their high customer satisfaction rating and they write the stuff off. Lowes return policy is the same. Got some great deals on power equipment that was returned by dirtbag customers.
For chain stores, this is frequently a program upper management implements to improve customer relations.
There are several chains that will take ANYTHING back the first business day after Christmas.
They do not publicize these policies.
Doug0 -
I work with a cheap SOB who has returned his 46" tv 2 times already to Walmart. He returns it once a year, gets a refund, and buys a newer model. He laughed when I questioned the honesty/morality of this. 0
Please sign in to leave a comment.
Comments
51 comments