Mossberg customer service
It's lacking. I ordered a cantilever mount 12ga slug barrel from a seller in Minnesota. I received the barrel in an unopened Mossberg package. When I put the barrel on the shotgun I noticed the mount was off center in the rear by 0.125". In looking at the mount it is visible that it was mounted incorrectly, it is on an angle to the barrel. The mount is 7.5" long, doing the math that's 60" out of line at 100 yards. That's more than can be accommodated for without using offset mounts or offset shims in the mounts.
When I seen it the first thing I did was order Burris signature mounts and a set of shims as I was going to mount a scope I already have. But on further thought I decided that the defect was too much as it would greatly effect short based sights like red-dot sights. So I contacted Mossberg by e-mail.
Evidently I sent an e-mail to marketing and it was answered promptly with an e-mail that I should contact costumer service and that I could fill out a form on line and send the product in. I tried to fill out the form but could not complete it with out putting in the gun's serial number. I don't have an issue with the gun, just the after market barrel. So I e-mailed customer service explaining that and asking how to proceed.
After ten days of not hearing from customer service I e-mailed letting them know it had been 10 days without an answer, I got an e-mail informing me they could not find an order number associated with my name. I e-mailed back explaining it was an after market purchase from a 3rd party seller. Then they sent me this:
Hi XXXXXX,
Please contact the party where the barrel was purchased. There are companies manufacturing barrels and using the Mossberg name that are not made by Mossberg.
We cannot offer any assistance without an order number or receipt from Mossberg.
Sincerely,
Customer Service Team
O.F. Mossberg & Sons, Inc.
And this:
Dear XXXXXXX,
Our Customer Support Representative has marked your question as answered,
If you have any further questions feel free to respond to this ticket again and your question will show as unanswered again.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
O.F. Mossberg & Sons, Inc.Support Team
Now I have sent this:
According to an e-mail received your company has decided to close this issue. That is disappointing. I find it difficult to understand that Mossberg will not stand behind their product. On other products consumers deal directly with the manufacturer on matter concerning defects. The cost of shipping and handling after the sale of a defective product should not be the burden of anyone but the manufacturer that made the product. The manufacturer is the one that made the error. Are customers penalized for not ordering directly from Mossberg?
Are Mossberg shotgun barrels only sold through Mossberg? If someone is selling this barrel under the Mossberg name they are very detailed about it. Even "MADE IN MEXICO WITH AMERICAN STEEL" is on one of the box labels. I was surprised to learn Mossberg manufactures out of country.
I seldom return anything. But I expected better from Mossberg and decided this defect was more than should be accepted. Before ordering this barrel I read reviews that this defect was occasionally an issue but that Mossberg made it right. It must be quite the issue if your company is dodging addressing it.
I'll contact the seller. but they should not be involved in your company's error.
When I seen it the first thing I did was order Burris signature mounts and a set of shims as I was going to mount a scope I already have. But on further thought I decided that the defect was too much as it would greatly effect short based sights like red-dot sights. So I contacted Mossberg by e-mail.
Evidently I sent an e-mail to marketing and it was answered promptly with an e-mail that I should contact costumer service and that I could fill out a form on line and send the product in. I tried to fill out the form but could not complete it with out putting in the gun's serial number. I don't have an issue with the gun, just the after market barrel. So I e-mailed customer service explaining that and asking how to proceed.
After ten days of not hearing from customer service I e-mailed letting them know it had been 10 days without an answer, I got an e-mail informing me they could not find an order number associated with my name. I e-mailed back explaining it was an after market purchase from a 3rd party seller. Then they sent me this:
Hi XXXXXX,
Please contact the party where the barrel was purchased. There are companies manufacturing barrels and using the Mossberg name that are not made by Mossberg.
We cannot offer any assistance without an order number or receipt from Mossberg.
Sincerely,
Customer Service Team
O.F. Mossberg & Sons, Inc.
And this:
Dear XXXXXXX,
Our Customer Support Representative has marked your question as answered,
If you have any further questions feel free to respond to this ticket again and your question will show as unanswered again.
If there is no response from you, we will assume that the ticket has been resolved and the ticket will be automatically closed after 48 hours.
Sincerely,
O.F. Mossberg & Sons, Inc.Support Team
Now I have sent this:
According to an e-mail received your company has decided to close this issue. That is disappointing. I find it difficult to understand that Mossberg will not stand behind their product. On other products consumers deal directly with the manufacturer on matter concerning defects. The cost of shipping and handling after the sale of a defective product should not be the burden of anyone but the manufacturer that made the product. The manufacturer is the one that made the error. Are customers penalized for not ordering directly from Mossberg?
Are Mossberg shotgun barrels only sold through Mossberg? If someone is selling this barrel under the Mossberg name they are very detailed about it. Even "MADE IN MEXICO WITH AMERICAN STEEL" is on one of the box labels. I was surprised to learn Mossberg manufactures out of country.
I seldom return anything. But I expected better from Mossberg and decided this defect was more than should be accepted. Before ordering this barrel I read reviews that this defect was occasionally an issue but that Mossberg made it right. It must be quite the issue if your company is dodging addressing it.
I'll contact the seller. but they should not be involved in your company's error.
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If someone made this barrel using Mossberg's name they are very detailed about it. There is nothing out of line at all with the packaging or information pamplets.
I can use the barrel with the offset inserts. I have done the math and if I put in a 0.100" offset rear shim with the rings 6" apart the correction is made. Not much of an issue with a scope. But like I said if something short based with different type mounts needs to be mounted it's an issue.0 -
If it was made by Mossberg its their responsibility to make it right.
You may want to call them and talk to a human.0 -
Sam06 wrote:If it was made by Mossberg its their responsibility to make it right.
You may want to call them and talk to a human.
Yup, I'm going to see if they answer this e-mail and go from there. I do not like having to put time and effort into things like this, I seldom do it.0 -
They make barrels for Remington as well. 0 -
SCOUT5 wrote:Sam06 wrote:If it was made by Mossberg its their responsibility to make it right.
You may want to call them and talk to a human.
Yup, I'm going to see if they answer this e-mail and go from there. I do not like having to put time and effort into things like this, I seldom do it.
I think most companies these days hope that most people will give up and go away. Customer No Service is the norm now. Good Luck!
Joe0 -
Ricci Wright wrote:They make barrels for Remington as well.
In the enclosed pamphlet they advertise this fact.0 -
We have dealt with them twice with horrible results both times. Mossberg does NOT have any idea what customer service is. 0
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