Gun safe- Keypad battery issue- UPDATE
...So,awhile back I posted of the keypad on my safe draining the battery in the matter of a week. I was considering buying rechargeable batteries.
I looked further on the internet and discovered that this issue is common to this safe manufacturer. Going to the manfc. web page it states to call them for help with the keypad eating batteries.
I called the number to get a recorded message saying due to the overload of calls, to contact them through e-mail. So, I e-mail them my safe info,my contact info,and reguest help in getting this fixed. After several e-mails and attaching pictures and such, the safe manfc. tells me that don't sell that model. I told them the safe had their name on it when I bought it and still has their name on it.
After more e-mails back and forth,they tell me I have an issue with the manfc of the keypad not them and here is their number.
I contact the keypad manfc. and explain my problem with the keypad,which they are well aware of the issue. The lady was very nice and helpful.
AShe said the warranty on my keypad expiored like 8 years ago that I should have called sooner. She said she can sell me a new keypad for $60.00 and provide over the phone instruction of how to change out the keypad. I asked if she could assure me the new keypad has the bugs worked out. She said it has,about 8 years ago. She also said that all their keypads are compatible to each other. The battery in a new keypad should last minimum 90 days under moderate use.
My payment of $60 is in the mail to her company.
Customer service from the gun safe manfc. was pretty poor.
Customer service from the keypad manfc. was very good.
I looked further on the internet and discovered that this issue is common to this safe manufacturer. Going to the manfc. web page it states to call them for help with the keypad eating batteries.
I called the number to get a recorded message saying due to the overload of calls, to contact them through e-mail. So, I e-mail them my safe info,my contact info,and reguest help in getting this fixed. After several e-mails and attaching pictures and such, the safe manfc. tells me that don't sell that model. I told them the safe had their name on it when I bought it and still has their name on it.
After more e-mails back and forth,they tell me I have an issue with the manfc of the keypad not them and here is their number.
I contact the keypad manfc. and explain my problem with the keypad,which they are well aware of the issue. The lady was very nice and helpful.
AShe said the warranty on my keypad expiored like 8 years ago that I should have called sooner. She said she can sell me a new keypad for $60.00 and provide over the phone instruction of how to change out the keypad. I asked if she could assure me the new keypad has the bugs worked out. She said it has,about 8 years ago. She also said that all their keypads are compatible to each other. The battery in a new keypad should last minimum 90 days under moderate use.
My payment of $60 is in the mail to her company.
Customer service from the gun safe manfc. was pretty poor.
Customer service from the keypad manfc. was very good.
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So, who is the manufacturer?
The battery in my safe last for well over a year and I'm in it all the time.0 -
Safe= Winchester
Keypad= LP Locks
yeah,we also have a 'gun vault' brand single gun safe that the battery has been in for a real long time. In fact,I'm now going to change it just because it has been a long time.0 -
Glad you are getting close to a solution. When I was selling safes (Browning and store brand) we might have had a floor demo model go for 2 years before having to change the battery and this was with what would be very heavy use for an individual. Granted, I retired 9 years ago and you would think that they would be even more efficient today. I'll bet the new keypad will last a lot longer than the 90 days. Bob 0 -
My safe is also a Winchester, no idea who manufactures the keypad but I've had the safe for about ten or better years. 0 -
Thanks. Yep,I remember you saying that. I'm not positive she said 90 days,she may have said 9 months. With my hearing I had enough trouble understanding that I didn't question it. 90 days is quite a gain from weekly,but falls way short from what you and bull have said,as well as my experience with the single vault we have.BobJudy wrote:Glad you are getting close to a solution. When I was selling safes (Browning and store brand) we might have had a floor demo model go for 2 years before having to change the battery and this was with what would be very heavy use for an individual. Granted, I retired 9 years ago and you would think that they would be even more efficient today. I'll bet the new keypad will last a lot longer than the 90 days. Bob0 -
bullshot wrote:My safe is also a Winchester, no idea who manufactures the keypad but I've had the safe for about ten or better years.
mine is a 24 gun,and was made in 4/2010 (sticker- bottom of door inside edge show manfc date)0 -
Buffalo/Home Depot safe, 3 years, on original battery still. Open it once a week or so .... 0 -
American security 5 months. Open twice a week. 0 -
Browning.
Sargent & Greenleaf lock.
No batteries, no problems.
If I ever buy another safe, I will pay extra if I have to, in order to get a S&G lock.0 -
My existing safe has a mechanical lock. 16 years and no problems. I am looking for a new larger safe (don?t tell Mrs. G) and based on posts like this one of my specifications is no electronic lock. I?m sure it?s convenient but I can?t afford to be locked out of the safe. 0 -
shoot Joe just leave the door open, won't have to worry about batteries again....... 0 -
..and then,,,oh lawd,,I googled- 'how long should the battery in my safes keypad last'?? From 2 months to 2 years and everything in between. 0 -
montanajoe wrote:bullshot wrote:My safe is also a Winchester, no idea who manufactures the keypad but I've had the safe for about ten or better years.
mine is a 24 gun,and was made in 4/2010 (sticker- bottom of door inside edge show manfc date)
Never even noticed the info sticker, mine was manufactured in 090 -
My S&G lock on my Liberty safe had the battery go out last year and I replaced it with a new 9v energizer. Next day it was going out again and not working properly. I called Liberty and they told me to put a Duracell in it and that would solve the problem.. BS I thought, but I thought I'd try it.. Put a Duracell 9v in and it worked. Took it out the next day and put the bunny battery back in...problems. Put the Duracell back in and haven't had a problem in over a year opening it 10x a week. Who woulda thunk that a different brand of battery would make a difference????? 0 -
toad67 wrote:My S&G lock on my Liberty safe had the battery go out last year and I replaced it with a new 9v energizer. Next day it was going out again and not working properly. I called Liberty and they told me to put a Duracell in it and that would solve the problem.. BS I thought, but I thought I'd try it.. Put a Duracell 9v in and it worked. Took it out the next day and put the bunny battery back in...problems. Put the Duracell back in and haven't had a problem in over a year opening it 10x a week. Who woulda thunk that a different brand of battery would make a difference?????
Yes,I see most all the keypad manfc state to use the 'Duracell'.0 -
Mark G wrote:My existing safe has a mechanical lock. 16 years and no problems. I am looking for a new larger safe (don?t tell Mrs. G) and based on posts like this one of my specifications is no electronic lock. I?m sure it?s convenient but I can?t afford to be locked out of the safe.
If you don't care about the cosmetics, I'd check out Bear Safes https://bearsafes.com/. They can and do make them to your specs. I had one made since I couldn't find anything to use the space I had. Everything that was wide enough and tall enough that I wanted, was too thick to go through any door in the house. They maximized my fire protection, built it with a double-door as requested, and then brought it out and installed it. Granted I am only about 35 miles away. They are a little ugly, the locks are hidden in a small cut out on the front door. There are two per door. This is done for drill protection, but it is slightly a PITA. But, once I got the hang of it, I can get in there fairly quickly. I have mismatched keys on each side so a person has to have them both. I did this from a recommendation of an estate attorney. I then gave a friend on my side and a friend on my wife's side a key. Together they could open it (such as if something happened to both my wife and I at the same time).
They can make the interior about any layout desired. They introduced me to the "Rifle Rods" aftermarket system where you slide a rod down the barrel of the rifle or shotgun and it sticks to velcro on the shelf above it instead of leaning against an edge.
There are countless stories from here in Oklahoma where a tornado comes through and wipes a home off the foundation, but the safe is still safe and sound, contacts protected.0 -
My Weather Station, (LaCrosse) was picky about battery brands, would work on the bunny for a while but preferred the Duracell. Never use rechargeable in a safe they are 1.2 Volts instead of 1.5montanajoe wrote:toad67 wrote:My S&G lock on my Liberty safe had the battery go out last year and I replaced it with a new 9v energizer. Next day it was going out again and not working properly. I called Liberty and they told me to put a Duracell in it and that would solve the problem.. BS I thought, but I thought I'd try it.. Put a Duracell 9v in and it worked. Took it out the next day and put the bunny battery back in...problems. Put the Duracell back in and haven't had a problem in over a year opening it 10x a week. Who woulda thunk that a different brand of battery would make a difference?????
Yes,I see most all the keypad manfc state to use the 'Duracell'.0 -
I have a small safe that only gets opened once or twice a month, or so. Its at least 15 yrs old with no troubles and only
on second or maybe third set of AAs. I think only two with the change around three yrs ago.0
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