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Ruger service

bpost
MrMike recommended I give them a call so I did. My TALO SS GP-100 starts to bind up after 40-50 rounds. Me thinks it is a cylinder gap issue.

I called Ruger's customer service. It was made in 2016 and they are paying shipping both ways for me. [^] I got it packed up ready to ship by FED EX tomorrow.

We will see how things go I will keep you posted.
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Comments

13 comments

Date Votes
  • Sig220_Ruger77
    I have heard mostly good things about Ruger Customer Service.

    The only personal experience I have, is when my dad bought 2 SR-9 pistols right when they were released. He was having some feeding issues and gave them a call. He had mailing labels sent to him ASAP and they told him he could mail them out 1 at a time, so he still had one around if he needed it. They had them back to him pretty quickly as well and he had zero issues with them after that. I want to say they included a new mag with each one as a little "we're sorry" token.

    Keep us posted Bruce.

    Jon
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  • montanajoe
    • Community moderator
    We own a couple different Ruger's. All have served us well. With that,we have not needed their customer service but have heard real good things about them.
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  • remingtonoaks
    I have owned ruger's in the past, and just bought my daughter a EC9s and would like to hear about their customer service in case she ever has a problem...

    Thanks for reporting and the continued reports to come...
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  • Horse Plains Drifter
    quote:Originally posted by montanajoe
    We own a couple different Ruger's. All have served us well. With that,we have not needed their customer service but have heard real good things about them.
    Yep, we own 3 tang safety M77s, a Blackhawk, a P85, a 10/22, and a 22 semi-auto pistol. Most of what I know about Ruger customer service is hearsay. I did call them about 15 years ago about shooting Austrian sub gun ammo(+P+)in the P85. A very friendly lady told me, no problem. She did advise that if I intended to shoot a lot of it, I might change out the recoil spring "once in a while".
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  • He Dog
    I own a bunch of Rugers, and have had some service work done. My experience has been excellent.
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  • jimdeere
    I once had a small problem with a new Ruger corrected promptly.
    However, I would prefer not to ever have to find out how good a company?s customer service is.
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  • mrmike08075
    Considering how ubiquitous and omnipresent the 10/22 has become - how high total variant production numbers add up to over the long course of its continuous run of manufacture...

    The over all quality has not varied much or dipped below a certain level - and they continue to offer pretty good customer service and quality control / warranty obligations are handled expeditiously and generously...

    They have invested in maintaining this level of service for over 50 years and it has paid off in spades - a lesson other companies should hasten to follow but to often sadly do not.

    Mike
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  • mogley98
    Currently have a model IV .22 grip frame in for recall, say it will be back in a week we shall see :)
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  • 35 Whelen
    In my experience, Ruger and RCBS are about equal when it comes to customer service.[^]
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  • buddyb
    I sent a Mark 2 pistol back to Ruger that I screwed up and offered to pay for the repairs.They paid shipping both ways,fixed it free and sent me an extra mag and apologized for the problem.
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  • He Dog
    quote:Originally posted by jimdeere
    I once had a small problem with a new Ruger corrected promptly.
    However, I would prefer not to ever have to find out how good a company?s customer service is.



    Then don't ever buy a Taurus.
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  • bearman49709
    I've owned 10-12 Ruger's in the past with no problems, rimfire, centerfire rifle's and pistol's even a O/U.

    However about ten years ago I was at my LGS he had a new RH that looked like a 8 year old had cut the end off the barrel with a hack saw.
    Week or two later I was there again and found a different RH that had a big gouge on the side of the frame.
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  • He Dog
    quote:Originally posted by bearman49709
    I've owned 10-12 Ruger's in the past with no problems, rimfire, centerfire rifle's and pistol's even a O/U.

    However about ten years ago I was at my LGS he had a new RH that looked like a 8 year old had cut the end off the barrel with a hack saw.
    Week or two later I was there again and found a different RH that had a big gouge on the side of the frame.



    I am pretty sure those were not factory upgrades.[:D]
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