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Ruger Customer Service UPDATE

mogley98
Got the Ruger 22/45 MK IV back yesterday one week after shipping just like they promised with a extra mag for free.
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Comments

8 comments

Date Votes
  • JimmyJack
    That says a lot for Ruger!
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  • montanajoe
    • Community moderator
    Way To Go !!!
    [8D][8D][8D][8D]
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  • MFI
    Been a full time dealer for 30+ years and without a question Ruger's customer service is the best by far !!
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  • SpiceTac
    I've never had to use their customer service, but glad to hear it is gtg just in case that changes!
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  • remingtonoaks
    Thank you for posting that information.
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  • mrmike08075
    Back in the gunshop days we had a customer who owned a ruger 10/22 that was not extracting correctly - and you would frequently get stovepipe action blockage jams which prohibited cycling and feeding

    I cleaned it and performed all suggested maintenance - I replaced the extractor - I tried several different brands of ammunition and the problem remained

    Called ruger and they said ship it back - and to save on shipping we dismounted the bbl and only sent the stock and receiver

    When the gun came back it arrived with a new bull bbl on it and a spare magazine - and the extraction issue had been resolved

    Mike
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  • select-fire
    Great news.
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  • dreher
    I too have had excellent results from Ruger customer service. I guess the downside is the Mark II had to go back, meaning the quality control wasn't what it should have been but who of us doesn't make mistakes? I think that doing what it takes to correct the occasional mistake is about all you need to know about Ruger.

    If I have to rely on one revolver for a true survival scenario, it will be a Ruger! Ruger's are Hell for stout! Short of using a Redhawk or a GP100 as a hammer how can you break them??
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