Kind Of Ethics ?
My wife and i went to the mountains for 3 nights with another couple we travel with. The cabin was around 600 dollars for 3 nights.
We have been dealing with this 1 company and person for about 6 years now.
The cabin was 3 stories with 4 bedrooms. 2 bedrooms on the 1st floor and 2 on the second floor.
We each had our own floor. The 3rd floor had a regulation pool table, a foosball table and an air hockey table.
We stayed Friday night until Monday mourning.
Friday night about 12pm the water went out. My wife sent a text and an e-mail to the person that handles the property and told them the water was off.
The next day around lunch time nobody had got in touch with us so my wife called and they said somebody would be there in an hour. They told us someone had to be there to let them in. My wife asked why he did not return her call or answer his e-mail. She told him that the e-mail and text was looked at because she can tell when it was opened.
My friend and i told the women to go shopping and we would stay at the cabin and wait for the plumber. We did not mind shooting pool and watching football.
The plumber did not get to the cabin until 8pm Saturday night. He never came in and asked any questions the only way we knew he was there was by his headlights on his car.
On Sunday we were going to Blowing Rock and before we left we had run out of water again. So my wife called around 10am and they told us again someone had to stay for the plumber.
The women went and did some more shopping and driving looking at the scenery while we stayed at the cabin. The same guy came and got there around 4pm went under the house and worked about 20 minuets and left.
We had water until Sunday night around 10pm.
We have been with the same property managers about 6 years and have never had a problem.
What would be a fair refund or it is what it is.
We have been dealing with this 1 company and person for about 6 years now.
The cabin was 3 stories with 4 bedrooms. 2 bedrooms on the 1st floor and 2 on the second floor.
We each had our own floor. The 3rd floor had a regulation pool table, a foosball table and an air hockey table.
We stayed Friday night until Monday mourning.
Friday night about 12pm the water went out. My wife sent a text and an e-mail to the person that handles the property and told them the water was off.
The next day around lunch time nobody had got in touch with us so my wife called and they said somebody would be there in an hour. They told us someone had to be there to let them in. My wife asked why he did not return her call or answer his e-mail. She told him that the e-mail and text was looked at because she can tell when it was opened.
My friend and i told the women to go shopping and we would stay at the cabin and wait for the plumber. We did not mind shooting pool and watching football.
The plumber did not get to the cabin until 8pm Saturday night. He never came in and asked any questions the only way we knew he was there was by his headlights on his car.
On Sunday we were going to Blowing Rock and before we left we had run out of water again. So my wife called around 10am and they told us again someone had to stay for the plumber.
The women went and did some more shopping and driving looking at the scenery while we stayed at the cabin. The same guy came and got there around 4pm went under the house and worked about 20 minuets and left.
We had water until Sunday night around 10pm.
We have been with the same property managers about 6 years and have never had a problem.
What would be a fair refund or it is what it is.
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I would want a full refund, You were basically the plumber and property owners bitch.
What was the problem with the water?0 -
quote:Originally posted by Sam06
What was the problem with the water?
There was not any! Don0 -
quote:Originally posted by Sam06
I would want a full refund, You were basically the plumber and property owners bitch.
What was the problem with the water?
+1 you should at the least get 2 of the 3 days refunded for having to sit around for nothing........0 -
REFUND for the days you had no water. Next time tell them to come and wait for the plumber, you are on vacation and not paying to wait around for him. 0 -
1/2 REFUND at least. 0 -
Question. Since the water was off and everyone left piles of poop logs in the head. Would they hit y'alls with a cleaning bill? 0 -
If I rent a place and the water goes out it is an inconvenience, if I have to stay to let the plumber in I am on the clock! 0 -
I'm still looking for the ethics question. 0 -
quote:Originally posted by Grasshopper
1/2 REFUND at least.
At least this if not more....that is crazy. They should only charge you for the days you weren't babysitting their repair guys. If anything you should not be charged anything at all for the days they insisted you be there for their plumber to do the job. It would be different if they said "don't worry, we will have a repair guy there and you don't have to be there we will handle everything."0 -
Its your bill. Work it out. Not ethics business. 0
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