Thompson Center Service (Not)

dannej

November 10, 2002 11:03

Bought a TC Encore in .308. Fired five kinds of ammo including premium and tried two scopes. Shoots up to 14 inch groups at 100 yards, sandbagged and benched. Averages about six inches. Emailed TC a month ago. Three days later they sent me the spring and locking bolts for the barrel. No explanation. I can't see how replacing these would improve accuracy to an already tight action. Subsequent emails have been unanswered.

Could replacing the locking bolts improve accuracy that much? Any other suggestions would be much appreciated.

Thanks!

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  LABWILD

  November 10, 2002 14:35

  I am very surprised. I had a TC .22 hornet barrel that had an extractor that was too long and they sent a replacement immediately. I also belong to a metalic silo. group and many shoot TC's. Service has always been exceptional. Hopefully Thompson Center will get wind of this situation and do the right thing. Good Luck.

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  dannej

  November 10, 2002 14:53

  Just my luck....I haven't replaced the parts as it may be they shipped them to me by mistake and I can't see how they would make a difference. I hate to shoot up the expensive ammo and get no improvement.....Thanks for your reply

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  ATF

  November 10, 2002 16:07

  Why not give them a call 1-800-243-4570 I'm sure they will take care of the problem even if it means a replacement.
  
  
  
  ATF

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  dannej

  November 11, 2002 04:37

  I will do that, thank you for the phone number!

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  buddyb

  November 11, 2002 16:43

  T-C has the best customer service I have ever dealt with.The absolute worse is Remington.After dealing with Remington,I don't even use their brass to reload much less buy any of their firearms.

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  dannej

  December 06, 2002 13:54

  Update on TC service.....Sent rifle in and got it back today with a new barrel. Turns out I was not getting their replies to my emails. Now to shoot it...

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  Piadea

  December 07, 2002 03:32

  Dannei, Keep us posted. I have many T/C products and the will fix anything as long as you own the gun. Good luck.
  
  "Those who stand for nothing will fall for anything."

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  LABWILD

  December 07, 2002 06:18

  Thanks for the update. I hope you got the problem solved.

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  SG&A , INC.

  December 07, 2002 14:53

  First of all I have to agree with the post on Remington customer service. It doe's not exist! To address the the TC issue I can only add this. About ten years ago I sent a contender back that locked up on my wife after firing. It was a .221 fireball with an octagon barrel. I knew they would modify the the receiver to comply to current standards and had no problem with that. I got a letter stating that the "barrel was out of spec." and would not function safely. I had and still do use this barrel on three other recievers.
  I called them and and told them this. I got no satisfaction. They offered a 10" bull barrel as a replacement. When my attorney got involved I had my pistol back in three days! I still have my wifes favorite barrel that shoots great. Things may have changed but I still have a bad feeling about TC. Someone there wanted this barrel.
  
  STAY SAFE

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