Browning problem
I need some help on a firearm that failed, figured some of you may have dealt with this before. I have a Browning A-500r that was NIB until last week. Customer took it out, on the 5th shot(factory lead #6shot), the weld that holds the barrel to the recoil lug failed, and blew the barrel halfway back into the receiver destroying it. Needless to say the shotguns now DOA.
NOW the problem. Called Browning and there responce was basically "to bad so sad". They no longer deal with the A-500's and want nothing to do with it, even though its clearly a factory problem. Any ideas on how/who to aproach with this?
Thanks all,
Kolt
www.acebuyers.com
NOW the problem. Called Browning and there responce was basically "to bad so sad". They no longer deal with the A-500's and want nothing to do with it, even though its clearly a factory problem. Any ideas on how/who to aproach with this?
Thanks all,
Kolt
www.acebuyers.com
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New Browning Hi-Power mis-fired 10% of the time.They said to send it for repairs and they would re-imburse me for shipping and insurance.I sent both clip's in thinking that may be a problem,because it is desinged to not fire without a clip in place.Well they sent it back with only 1 clip.They said I only sent 1.5 Phone calls did no good. They claim I only sent 1.Three times I sent a copy of my receipt of shipping and insurance.After a year; no clip no reimbursement no more Browning merchandise for me. 0 -
Did you see the earlier post about Browning ownership? Call Jackie Love, 1-800-333-3288. She's in Utah and promises to help with any customer service problem.
Hard work pays off in the future. Laziness pays off now.0 -
This is a reply from a poster "Spring Creek" a couple of days ago:
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http://forums.gunbroker.com/topic.asp?TOPIC_ID=101765
"Let's clarify a couple things here, right now.
AND Dispel any rumors, along with helping anybody with a "Customer
Service" Problem or Question.
FN,Browning International SA & Winchester- is NOT owned by a French
Company.
Until 2000, it was owned by GIAT of France.
BUT that is no longer the case.
It is owned by the BELGIUM Government.
Browning runs deep in my veins and when I read the post I made a phone
call to make sure nothing had changed that I was not aware of and to make
mention of the poster's dissatisfaction with Browning Customer Service.
I just got off the phone with Jackie Love, who is the Manager of
Customer Service for Browning/Winchester.
As she said, "Feel free to call her ANYTIME, if you have a problem
with Customer Service that is not being resolved".
The Toll Free number is 1-800-333-3288 at the Morgan, Utah office.
I know Jackie personally, have visited with her on my last visit to
Morgan and can assure you she WILL provide Customer Service that
is "Second to None" in the gun industry and any other industry
for that matter.
"Incorrect" rumors need corrected and I hope this helps answer the
question of the original poster."
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Now, it seems to me that this is a custom made situation to test out Jackie's offer. Present your information fairly, accurately and by all means, calmly, then see what happens.
Best! And let us know what the outcome is.0 -
Thanks for the info..Ill give her a ring. Ill let you know the outcome.
-Kolt
www.acebuyers.com0 -
had a problem with a pick-up once, the trans. went out 600 and some change miles after the warranty went out. i just constantly called for weeks until they decided to do the right thing. BUT remember to allways be extremely nice and try to talk to them as you care for them. also remember you attract more flies with honey than vineger and the squeaky wheel gets the grease
speed is what kills0 -
Bought a Browning/Winchester 92 made with the bolt too long or the firing pin too short as if it were an inertia firing pin. The company sent it right back without acknowledging their responsibility to correct it.
Seeing your note, I just placed a call to Ms Love.0 -
Well, I just got off the phone with the Browning "tech man" that Jackie Love transferred me to and he tried to flim flam me. He insisted an inertia firing pin would work without a rebound spring even if the pin is full forward as is the case when firing downward.
These people are no better than they were a few years ago.0 -
quote:Originally posted by v35
Well, I just got off the phone with the Browning "tech man" that Jackie Love transferred me to and he tried to flim flam me. He insisted an inertia firing pin would work without a rebound spring even if the pin is full forward as is the case when firing downward.
These people are no better than they were a few years ago.
Model 92s have an inertia firing pin. When pointing downward, the chambered round being against the breechface,causes the rear of the pin to protrude and can then be struck by the hammer.All the old levers did this.
Love them Pre-64's!!!!-Bob
Country--I'm adding this as an edit so as not to use up the 10 post lock.The Model 92 Winchester does not have a firing pin return spring.An inertia firing pin is unrestrained. An impact firing pin is restrained by a return spring and impacts beyond its length by force of the hammer.This is how I learned it from Winchester, Brownells, NRA Gunsmithing, and 40 plus years in the trade.In the NRA former series "A Court Case of Consequence" it was brought out that a well worn Winchester could in fact fire if operated with excessive force in loading a round because of its inertia firing pin.0 -
That's not what he means by an 'inertia' firing pin. The type of firing pin 'v35' is referring to is a few thousandths shorter than the length from hammer face to breech face. That type of firing pin MUST have a spring pushing the pin to the rear in order for the hammer to contact the firing pin (unless you are pointing the gun upward). This is done to supply a measure of safety against accidental discharge if the gun is dropped, hammer falls from less than full cock, etc.
I dont understand why v35 just doesn't make a spring.
As to the 500R, I would think Browning retains liability for their product even though they no longer 'support' that model. Sears no longer 'supports' JC Higgins shotguns but I just sold them another 583.10 bolt for $160...
Hangfire - good idea on the edit. I am well aware of the parts and design of the 1892 Winchester - I own several and restore them professionally, and although I have not yet been in the trade for 40 years 23 years ain't no slouch. My point is, the rifle that V35 has is the later Browning-marketed version of the '92 and the firing pin is apparently shorter than the original. I do not (will not) own one of these and have not had the opportunity to pull one apart, so I do not know if Browning/Winchester/GIAT changed the pin design to avoid the problem you so diligently address. Would not surprise me.0 -
New Browning Hi-Power mis-fired 10% of the time.They said to send it for repairs and they would re-imburse me for shipping and insurance.
I sent both clip's in thinking that may be a problem,because it is desinged to not fire without a clip in place.
Well they sent it back with only 1 clip.
They said I only sent 1.
5 Phone calls did no good. They claim I only sent 1.
Three times I sent a copy of my receipt of shipping and insurance.
After a year; no clip
no reimbursement
no more Browning merchandise
for me.
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This was a post I made 2 1/2 years ago.Five times on the phone and three promises that they would re-imburse me for the Shipping and Insurance if I mailed them copies of my shipping receipts.I have yet to receive anything.
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NO MORE BROWNING PRODUCTS FOR ME.
1-Powder
2-Patch
3-Ball
4-Remove the Rod
5-Do Not Forget the Cap.0 -
Well, I guess thats that. Been all the way up the food chain at browning. Best i can get is a "well thats to bad". All they will give me is a number for gunsmith who will repair them, at cutomers expense. Does me little good with a busted frame. Jackie was out, but I got her assistant and her boss. Guess my last chance is to go a little higher, but Ive yet to find a CEO who will do anything but give lip service to a customer.
Thanks everyone for the help.
Kolt
www.acebuyers.com0 -
How about a few letters to shooting editors of magazines like the American Rifleman, Shooting Times, Guns, Guns and Ammo etc. Maybe you'll get lucky and get it in print. Bad press is something Browning doesn't need.
If the shooter got hurt you'd see how Browning couldn't walk away from their responsibility with the statement "We don't support that model anymore". Browning has been making that style barrel for almost 100 years. There's no excuse.
In contrast to Browning, Ruger took back a faulty 44 Blackhawk after about 20 years and gave me a new one.
The owner of that Browning got shafted. Those parts never should have separated under any conditions.0
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