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Zeiss Warranty Experiences?

flyinggurnard
I have sent a scope (Conquest 3-9x50) into Zeiss that I bought on 9/23/05, I sighted it in on 9/25/05 using 9x magnification. After sighting it in I decreased the magnification to 3x. I noticed black "specks" in the field of view and quickly cleaned the glass. However, after cleaning the scope the specks were still in my field of view. I looked through the scope while adjusting the magnification from 3-9 and found that the specks would move out of my field of view at @ the 5x magnification point and return when magnification was below this point. I immediately called Zeiss and they told me to send it in. The woman I spoke with told me that the turn-around time depends on "how busy the service department is and I can't give you an estimate." Does anyone have any experience with a problem like this or dealings with the Zeiss warranty service? I'll post my experience with Zeiss as it evolves.
Thanks.
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4 comments

Date Votes
  • sandwarrior
    flyinggurnard,

    Have you thought about taking it back to where you bought it s you at least aren't without a scope? Let the retail store deal with a late scope?

    We have the second amendment so that all the rest are secure....UNK>
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  • Hokkmike
    I'll bet you a dime to a dollar they send you a new one!

    Sako Fan
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  • MN Hunter
    quote:Originally posted by Hokkmike
    I'll bet you a dime to a dollar they send you a new one!

    Sako Fan


    ill bet you $100.

    i had a pair of bino's that were "scratched" [;)](ok ok, it was my fault) when i bought them...i told zeiss i had just opened the box and saw it right away...no questions. about 10-12 days later, a brand spankin new pair.

    24_emblem.jpg


    "Not many like us, in fact very few, and most of them are dead" LtCol Pratt - USMC
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  • dannej
    I bought a pair of 10X40 Zeiss binos from Cabella's. They are not nitrogen filled, but advertised as waterproof. One side fogged up. I sent them in and got them back in less then two weeks. I tested them by putting in hot water for a couple hours and then right into the freezer over night. They never fogged while thawing out.
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