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bidding error

snocountry
I have made two purchases on GunBroker and both were through stores that took credit cards. This was my mistake not looking closer but I bid on a gun and am currently the high bidder, but then realized he didn't take credit cards and wants a money order. I don't have the cash and that is why I wanted to put it on CC. He won't answer my emails as I have tried to get this resolved before it becomes a problem if I actually win the auction. Any ideas? I makes me even more worried that he only has 6 transactions and won't respond.
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Comments

9 comments

Date Votes
  • snocountry
    Is there a way to correct an obvious error? a bidder accidentally hit an extra digit- making his bid in thousands instead of hundreds.
    How can I help him to correct this?
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  • 220combat
    I believe there is a way he can retract his bid. Someone else may know better than I.
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  • 5mmgunguy
    There is a GB help desk, suggest sending a email to them. Go into seller help under the seller section.
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  • snocountry
    thanks for the advice, there was nothing in the faq's and this has to have happened many times (1st for me tho)I've contacted customer support to help get this fixed.
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  • Spartacus
    i had that happen once and i just emailed the seller and he cancelled the bid. seems like it was pretty easy to do..
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  • kimberkid
    quote:Originally posted by tplumeri
    i had that happen once and i just emailed the seller and he cancelled the bid. seems like it was pretty easy to do..
    You can cancel a bid on GunBroker now?

    Is that a new feature of version 4?
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  • CS8161
    The buyer and seller both have to contact GB support and request the bid be retracted, no problem, they will take care of it for you!
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  • nmyers
    Actually, the buyer is supposed to contact Customer Support & request that his bid be cancelled.

    If the buyer is unable to figure out how to contact Customer Support, the seller can contact Customer Support & they will take care of the problem.

    Been there, done that.

    Neal
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  • Henry0Reilly
    quote:Originally posted by nmyers
    Actually, the buyer is supposed to contact Customer Support & request that his bid be cancelled.

    If the buyer is unable to figure out how to contact Customer Support, the seller can contact Customer Support & they will take care of the problem.

    Been there, done that.

    Neal


    I went through the bid retraction process once. Unless the policy has changed, only the seller may request a retraction.
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