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Dismissive Gunsmith II

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5 comments

  • beantownshootah
    I certainly get your point (and largely agreed with it in the last thread). I'm not a gunsmith, but I do think there is such a thing as "professionalism".

    That means (among other things) not being dismissive of your clients/customers concerns, even if you do hear the same story again and again.

    How long does it take to say "Old top-break revolvers like this one are nice to look at, but in my experience as a gunsmith for XX years, they are made of non-hardened steel and they develop all sorts of problems easily. There is just no way for me to guarantee that this gun will be safe to shoot, and my advice to you is not to try. No charge for the advice." ?

    I suppose if you're the only gunsmith in the area, and you're all booked up with work, you can afford to be dismissive of paying customers, but even so, I don't think its a good way to run a business.
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  • sandwarrior
    I agree with beantown. I didn't address that in my first post. A gunsmith, or any businessman for that matter, can certainly use professional tact.
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  • Horse Plains Drifter
    What beantown and sandwarrior said!
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  • Wolf.
    Beantown made the point very well.

    Gunsmiths or any other "professionals" who treat their clients as if they are doing them a favor, patronize and insult them and who demean them to others for not understanding a business the client has no reason to understand, or for not knowing all the industry buzzwords, jargon and other cliquish BS, are simply contemptable in my estimation. That kind of gunsmith costs the shooting sports members.....people who drop out and don't own guns and who probably eventually turn against guns or produce kids who aren't interested in guns. I can size a person up rather rapidly and when I run into that level of silly-assedness, (and I have on several occasions; once with a gunsmith), I abruptly stop and then explain that I'm sorry for taking up their time, but that I believe they are probably better off dealing with people they can treat badly and still collect money from later. Then I leave. Better for me/Better for them.

    If you don't have the time to spend a few minutes with someone who may later come in with something you are able to work on, then in my estimation, you are not passionate enough about the work that you do and the client is better off going elsewhere. And, it doesn't surprise me that you a happy to see that.
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  • nononsense
    I think that this has gone far enough, too far probably.

    Please read the Posting Guidelines and do not open up a third thread.


    Best.
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