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Contacting T/C?; Are they home?

Bill Jordan
E-mails are returned; phone rings 15 minutes. No answer.
I'm supposed to ask them a parts question and no one is there
Any one else have an idea what's going on?
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Comments

14 comments

Date Votes
  • andrewsw16
    I just called the T/C Customer Support Center and had no problems getting an answer. Must have been a transient glitch.

    Phone: 1-866-730-1614
    Email: tca_customerservice@tcarms.com
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  • Bill Jordan
    that's the # that rings 15 minutes; no answer
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  • tsr1965
    It is hit and miss with getting an answer on the phone. I wanted to get a new sight for all things, a new Triumph, where the front sight got dropped on a rock. They said it is out of stock. Since they got taken over by S&W Holdings, they too, have started a slide.

    Best

    EDIT 1

    Here is the link to the warranty section of Thompson Center products:

    http://www.tcarms.com/customerService/warranty_details.php

    In order to qualify for warranty to the original owner, the warranty card, or on-line registration must be filled out within 30 days of purchase of said product.

    This sort of shows they are not what they used to be, and what we are accustomed to.

    andrewsw16,

    Calling and recieving an answering machine on the second ring does not count. Three weeks ago I sat on the line for over 20 minutes trying to talk to a person. Their automated answering system SUCKS, and I have been disconnected from it several times, and hung up after 15 minutes several times. From dealing with Thompson Center for the last 30 years, I can certainly tell you that the last 3 or 4 years are not the same as before.

    Best
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  • andrewsw16
    I called twice this morning and it was answered by the second ring both times. [:)]
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  • hillbille
    they were bought out by smith and wesson, my last two experiences were both bad, no knowledge of muzzleloaders and no straight answers, was told they no longer uphold the lifetime warranty on there muzzleloaders......[:(!] they had no idea of when if ever they would have parts to ship, hope you have better luck
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  • rong
    They are right up the road from me,
    mebbe 40 mins .In the past ,I've
    had excellent service from them,
    free replacement parts,they did
    an "easy open" job on my old contender
    and fitted 4 barrels to it for no
    cost.
    I sent them an email last November
    and never got a reply and have phoned
    them a few times without answer.
    Something has changed.
    ron
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  • llama
    I sent them email a month or so ago, still haven't heard back from 'em.
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  • Okie743
    quote:Originally posted by hillbille
    they were bought out by smith and wesson, my last two experiences were both bad, no knowledge of muzzleloaders and no straight answers, was told they no longer uphold the lifetime warranty on there muzzleloaders......[:(!] they had no idea of when if ever they would have parts to ship, hope you have better luck


    was told they no longer uphold the lifetime warranty on there muzzleloaders.

    Has this no longer uphold of lifetime warrentys been confirmed by anyone???
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  • He Dog
    Took me weeks to get some accessories, several items back-ordered and one finally arrived 2 months later. I got it all, but since Smif and Western bought them out, it ain't the same ol TC.[:(]
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  • Okie743
    quote:Originally posted by He Dog
    Took me weeks to get some accessories, several items back-ordered and one finally arrived 2 months later. I got it all, but since Smif and Western bought them out, it ain't the same ol TC.[:(]


    Savage Arms is also very depressing and not user friiendly and their customer service sucks big air! Wonder if they are associated with S&W or maybe have the same PR staff![:(]
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  • oneoldsap
    T/C went from a company owned by gun guys to a company run by bean counters . Ergo , quality and customer service have gone to hell in a handbasket . The Omega I bought 5 years ago is the last T/C product I'll ever buy . I hate bean counters !
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  • hillbille
    quote:Originally posted by Okie743
    quote:Originally posted by hillbille
    they were bought out by smith and wesson, my last two experiences were both bad, no knowledge of muzzleloaders and no straight answers, was told they no longer uphold the lifetime warranty on there muzzleloaders......[:(!] they had no idea of when if ever they would have parts to ship, hope you have better luck


    was told they no longer uphold the lifetime warranty on there muzzleloaders.

    Has this no longer uphold of lifetime warrentys been confirmed by anyone???


    I have a renegade flintlock, the frizzen was worn out, this is supposed to be covered under the lifetime warranty, they told me on the phone no rifle built before 1984 would be covered, they asked me if I knew how old mine was, I said no but was going to give them the serial # to check the age, they told me they had no way to cross the # to the year produced, and if they did they had 42 people waiting on frizzens on backorder and were not producing them anymore...[xx(]
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  • rong
    Well, I guess my Seneca won't be
    honored then. I was gonna drive up
    there.
    Mebbe I still will.
    I'll let you guys know what I find out.
    ron
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  • hillbille
    quote:Originally posted by rong
    Well, I guess my Seneca won't be
    honored then. I was gonna drive up
    there.
    Mebbe I still will.
    I'll let you guys know what I find out.
    ron


    please do, I would love to know if this is policy or just the policy of whoever answers the phone.......
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