Just a rant about my phone service...
I love living in rural WV. But, it has its drawbacks. Our only choice for phone and Internet out here is Frontier. I wish there was an alternative to Frontier!
We have not had home phone service for over a month! I called it in on 22 Nov. They gave me a ticket number and said a tech would be out on the 7th Dec. Even though I received a reminder text on the 7th, no one showed up. A couple of days later we received a followup call (on our cell) from frontier asking if we were happy. We told them that no one had showed up and that we still have no phone. He said he'd take care of it. Today I called Frontier and asked when they planned on sending a tech. No, Mr P, that ticket says you were fixed on 24 Nov and the ticket is closed. After opening a new ticket, I asked about a refund for the 30 days I've been without phone service. Miranda, the CSR said that since my ticket was only open for two days (22&23 Nov) that we are only eligible for TWO days credit on the bill! When I tried of her that was BS she said that she can only give credit for the dates annotated in the ticket.
So - Frontiernet is being Frontiernet. They're sub standard. Their service and customer service is well below par. Well below any service oriented business. Their phone service sucks. Their internet service sucks. Their customer service sucks.
We have not had home phone service for over a month! I called it in on 22 Nov. They gave me a ticket number and said a tech would be out on the 7th Dec. Even though I received a reminder text on the 7th, no one showed up. A couple of days later we received a followup call (on our cell) from frontier asking if we were happy. We told them that no one had showed up and that we still have no phone. He said he'd take care of it. Today I called Frontier and asked when they planned on sending a tech. No, Mr P, that ticket says you were fixed on 24 Nov and the ticket is closed. After opening a new ticket, I asked about a refund for the 30 days I've been without phone service. Miranda, the CSR said that since my ticket was only open for two days (22&23 Nov) that we are only eligible for TWO days credit on the bill! When I tried of her that was BS she said that she can only give credit for the dates annotated in the ticket.
So - Frontiernet is being Frontiernet. They're sub standard. Their service and customer service is well below par. Well below any service oriented business. Their phone service sucks. Their internet service sucks. Their customer service sucks.
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I thought you were going to say it was Century Link. We were down for over a month, got fed up and went with Hughes Net. They aren't much better, but when you live out past the boonies, your choices are very limited. [V] 0 -
if you have Verizon in the area ask about an Ellipis 'Jet Pack'. we 'cut' the cord this month and use this for internet. 0 -
I too suffer at the hands of Frontier. An email to the office of the President will get you help with a refund for lost service. I can not wait until technology allows me to kick Frontier out of my life. They raise prices for a service that drops all the time, is only about 3 times faster than dial up never coming close to the advertised speed I am paying for.
FRONTIER COMMUNICATIONS, INC. sucks!0 -
about ready to dump direct tv and it list free movies but most you have to buy or rent. So tired of paying so much for commercials and little tv 0 -
I've had Frontier phone service for about 10 years and internet about 4 years.
They are better than Verizon who they bought out here, when they say they will be here they are or sometimes a day earlier.0
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