Help: GB customer service
Hi all, can someone send me a phone # or better email for GB customer services? I keep getting an error message on my extended verification to set up a selling account. Per the instructions I contacted customer support and put in the error reason. I provided a copy of my drivers license and utility bill. I have followed up once a week. We are now approaching 2 months and I am yet to receive anything except automated replies. It is very frustrating. Any guidance navigating this would be appreciated.
0
-
No one has a contact number to share with you. Understand your frustration but the word is no one here in the Forums can help. Someone will be along shortly to confirm that
3 -
I think someone once said everytime you send another e-mail you get bumped to the bottom of the list and start over........... 0 -
We have been told that any query about a customer service ticket gets your request moved to the back of the queue.
All we know is: there are many complaints in process due to a huge increase in Non Paying Bidders. And, many people are experiencing lost/delayed packages due to problems at USPS.We don't know if the current pandemic has affected HQ staff in the underground bunker.Neal
0 -
There is no Customer Service phone number or secret email address. In addition, no one in the forums is a Gun Broker employee, or in any way affiliated with GB, myself included. 3 -
Have a little patience, eh.
It took a little over 2 years to get my registration straightened out. They kept billing me for something and locked me out.
Like you, I sent a "few" messages and one day I got a message saying I was good-to-go and they stopped billing me.
See?
However, I'm still reluctant to try to sell anything.
0 -
I will send over a link to customer support showing them this thread....this is all we can do from here. 3
Post is closed for comments.
Comments
6 comments