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Seller will not refund payment for lost shipment Winchester 94 rifle

CadetBuck
Requesting options for any actions to recover payment made to seller.
Auction closed 07/31 - FFL received by seller 08/03 - Payment certified check received by seller 08/05 - Seller ships rifle 08/12 - Reported to seller shipment lost 08/19
Seller begins tracking rifle with UPS on 08/21. Seller refuses to refund payment from 08/05 until a claim is paid by UPS?
Today is 2 months since auction close.
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Comments

18 comments

Date Votes
  • jimdeere
    Did you notify GB auction support?
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  • Ricci.Wright
    Have you tracked the package?? Lately it seems a lot of packages are for some reason just stopping at some postal location and sitting there.
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  • CadetBuck
    Yes - unless I am contacting wrong GB auction support, they are responding with canned statements about selling and buying
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  • Alpine
    Soon a Mod will stop by and let you know that auction side questions are not allowed. The above suggestions are a very good starting point.
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  • CadetBuck
    yes, have tracked and reported to seller since 08/19 - have contacted UPS as 3rd party and attempted claim - UPS says says claim initiated from seller already. Seller continues to report UPS is attempting to locate.
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  • CadetBuck
    Alpine, if this forum is not correct one to ask a question for options of recovery, where is the correct place?
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  • KenK/84Bravo

    Sorry to hear that CB.

    I wish you luck recovering your funds Sir.

    You can call the States Attorney General and relay the situation to put pressure on the Seller. (One suggestion.) If USPS get a Postal Inspector involved. UPS/FED EX, start working your way up the Ladder. (*Missed your third post while typing this one.)

    *Another great reason to use a CC. More protection built in, including a Charge Back.

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  • mark christian
    CadetBuck said:
    Alpine, if this forum is not correct one to ask a question for options of recovery, where is the correct place?
    So long as questions don't involve auction support, technical support, billing issues, or complaints about Gun Broker, you're fine. Understand that there is no one here in any way affiliated with the auctions. No one here works for Gun Broker- including me, so any answers you might receive are strictly opinions and are not to be considered Gun Broker policy. 
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  • CadetBuck
    Mark Christian - thank you - please advise correct GB link to address issue with seller? 
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  • mogley98
    That sucks sorry to hear that ideally it will all work out but may take a while
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  • toad67
    You're in a bad spot between the seller and the shipper. Was the package insured for the full amount of the purchase price when shipped? If so, then there is no doubt that you should be refunded your money. Info about UPS being responsible for lost packages that were uninsured is hit and miss.. The seller has most likely spent the money, and doesn't have it to refund. Sounds like the seller has started a claim, which is good, and their responsibility. Good Luck...
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  • CadetBuck
    yes, UPS reports the item insured for amount of auction payment to seller
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  • toad67
    It sounds like UPS is stalling, trying to find the package before they have to pay the claim. Probably not much either one of you can do. You should be able to go online and follow the claim though..
    3
  • KenK/84Bravo

    If UPS is confirming full amount insured through them to Seller, I'd be on the phone leaning on him big time, after the length of time you have indicated. You have been more than patient Sir.

    *Any idea how long UPS gives it before reimbursing Shipper?

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  • Grasshopper
    Above two comments are spot. BEEN there and brother it is as you know a headache one does not need.
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  • select-fire
    Seller continues to report UPS is attempting to locate. ... That is screwed up... no doubt a tracking number.. However... they just busted a UPS hub here in Columbia SC for stealing firearms.
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  • bpost
    The seller is obligated to deliver what you paid for as the buyer.  You never got the item, he owes a refund to you and can haggle with the shipping company over insurance.  Until the transaction is complete it ain't over.  UPS looking for it does not let him off the hook for a refund in my way of thinking.  If they find it and ship it to the FFL you can resend the money and all is good.  As it stands you paid for an item you never received.  Hound the seller for a refund.
    6
  • chiefr

    Sorry to hear that CB.

    I wish you luck recovering your funds Sir.

    You can call the States Attorney General and relay the situation to put pressure on the Seller. (One suggestion.) If USPS get a Postal Inspector involved. UPS/FED EX, start working your way up the Ladder. (*Missed your third post while typing this one.)

    *Another great reason to use a CC. More protection built in, including a Charge Back.

    Yep, had to do it a couple of times and it has always worked for me.
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