Brownells Customer Service
I received an order from Brownells that had an incorrect part. I tried to contact them starting around April 2nd. I have tried their on-line chat twice and found nobody available. I called once and was told there was a 30 minute wait and waited 1 1/2 hours only to give up. I e-mailed on April 8 and was told that there might be a several day delay. I still haven't heard anything. I understand that they may be busy but 3 weeks is a bit much. Anyone have similar problems with them?
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No Sir. Always the very best.
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The forums are totally separate from Brownells. Start a ticket with customer service and be patient and remember that when you repost your issue it moves back to the bottom of the pile...
(Sorry, Mark. The devil made me do it!)
Yes, 3 weeks does seem like a stretch but remember that lots of folks are sitting at home collecting un-employment right now because the government has made it lucrative to do so. A tile distributor I used to work for had the same issue. Couldn't even get enough people to answer the phones!
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