Help with GB support?
Does anyone know how I can get some support from GB "support team"?
Earlier this month, I edited my account to reflect the updated credit card I'd received with a new expiration date, to replace the one that was about to expire.
About two weeks ago, I received notice that there was a problem relisting one of my items. I've found that updating my card's expiration date didn't "take" so I tried to update it again. Using the utility to update this info resulted in "your card did not process." Attempting to add the updated card as a new one was also fruitless, saying, "this card is already on file." I tried adding another card entirely to my account, also to no avail.
During this process, I also noticed that my linked bank account was marked "invalid."
There's nothing wrong with my cards or bank account.
For each of the 5 items that would not relist, I've submitted responses to support's emails to me, along with several "tickets" which remain open.
None of support's canned solutions to my problem have not worked--as described above--moreover, the canned responses offered suggestions which generally didn't even address my problem. And they've never directly addressed any of my questions with useful info or remedy.
It's been going on a couple of weeks, and right now I have only one active listing, and an outstanding balance with GB from last month, about $7, for which none of my attempts at payment have gone through.
Any suggestions as to what a seller in my situation should do?
Thanks in advance,
David
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Short answer is you just have to let it play out with GB support. The gun/ammo business is booming, and they are extremely swamped at this time. This creates extended wait times to get issues resolved, but they will get it resolved. By the way, some people keep re-submitting the help request, but when this happens it moves the request back to the bottom of the request pile.
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