Is Support Open?
I know discussion of auction side issues isn't something that is wanted on this forum side, but I'm not sure where to turn. It's been over two months and I get no response to a fairly simple support issue. Has customer support been outsourced, or turned over completely to some AI-system, and GunBroker owners are unaware that nothing is happening for a support issue a customer starts? I've tried a few times to "bump" the item in the system, but even with a few issues now showing as "open" (all on this one item), nothing happens. Is anyone else having this same problem?
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Each time you 'bump' your issue you remove yourself from your place in line and go to the back of the line. Support is overwhelmed.
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montanajoe: 31514617664795/comments/31514611568155
Each time you 'bump' your issue you remove yourself from your place in line and go to the back of the line. Support is overwhelmed.
O.....k.... Seems like a system (of kicking someone to the back of the line, for speaking up and asking, "Hello, is anyone there?" after waiting over two months for assistance) is going to just keep getting deeper and deeper into being overwhelmed. Are you sure the system is really set up as you describe it? Wouldn't it be wise to explain to people -- when they open a support issue -- that there is a long delay (e.g. "current wait-time is x days") and tell them to NOT update a request, as that will delay the response, if the system is really working the way you say it is, rather than frustrate the customer into thinking he's being ignored? (I guess it's possible a customer could end up in a perpetual loop of NEVER having a request resolved.) My current issue was relatively simple; I'd hate to be in this situation with something more serious that was time-sensitive!
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The system works as Sr. Moderator MontanaJoe- who is acting as an admin, described. He has no reason to lie to you or to mislead you. While it might be nice to get an "old hold" message saying, "Welcome to Gun Broker Customer Service. You are currently number 459 in line," Gun Broker has chosen not to set it up that way.
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mark christian: 31514617664795/comments/31514617791131
The system works as Sr. Moderator MontanaJoe- who is acting as an admin, described. He has no reason to lie to you or to mislead you. While it might be nice to get an "old hold" message saying, "Welcome to Gun Broker Customer Service. You are currently number 459 in line," Gun Broker has chosen not to set it up that way.
I wasn't suggesting I was being lied to or mislead; it just seemed like a convoluted way to handle support issues (and one that could work to make an already overloaded system even more overloaded), so I was wondering if Montanajoe was just speculating (or perhaps pulling my leg). Thanks for the input; I guess I'll just have to wait; it looks like the listing the support issue relates to will be dropped out of the system by the time someone attends to my support issue, which I'm hoping won't create problems in getting it resolved.
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