What Would You Do? UPDATE!!! ALL IS WELL!!! (I think, maybe)
Another problematic sale. An inexpensive rifle, and the buyer claims there is no bolt with it.
I remember packing this rifle. It's a single shot .22, easy to separate stock from action, so I did to ship it in a smaller package. Wrapped action and stock together with heavy duty bubble wrap. Wrapped bolt same and taped all together and put it all in a box and shipped it.
i got a phone call from the buyer. Said there is no bolt. I told him to re-examine the packing material. He said he would and that was that. I didn't hear anything from him for a few days, so I figured he found the bolt.
Then, I got a phone call from the dealer. Said there is no bolt. I told him same as I told the buyer. He said he thoroughly examined all the packing and there is no bolt. I asked whether he were the one to unpack it. No. It was an employee. I reiterated that I did ship the bolt with the gun. Dealer reiterated that he has no bolt and further stated that the buyer isn't happy.
I told dealer that he can ship the rifle back if the buyer wants to return it. He said he would speak with the buyer about it.
I haven't heard anything further. Acknowledging that I can be mistaken, I searched my office where I packed this gun for shipping. There is no bolt.
So, now I am 100% certain that I sent a complete rifle. The buyer and receiving dealer seem to be just as certain that the rifle came with no bolt. I can't see any way this will end well.
We are talking about a $125 rifle here, so it isn't the end of the world, but just the same, what would you do?
If it is returned, sans bolt as reported, would you refund the purchase price, refund the purchase price minus the cost of replacing the bolt, or refund the purchase price, shipping cost, taxes and fees?
I know I can get a credit for the taxes and fees from Gunbroker, so at most I'll be out $175 and I'll have a bolt-less rifle to show for it. Again, not an earth-shaking deal, but a deal worthy of consideration.
Thanks!
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David Nunn: 30069661136667/comments/30069763885723
Another possibility occurred to me, and I know of similar incidents happening on Fleabay:
Maybe the buyer needed just the bolt, so he buys the rifle and claims the bolt wasn't with it. Then he can keep the bolt, return the rest and get a refund. Sweet, huh?
Possibilities are all speculation. Yes, you put the bolt in there and I still believe the FFL employee tossed it. As far as that speculation it would depend on their feedback. If someone has over say 50 plus then I don't think that is plausible. imo only.
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All businesses regardless of the type encounter situations like this where something just goes "hay-wire" and can't be explained, that's just a small part of doing business that all business owners experience, you have to accept it as is, learn from it and move on.......or else pack it in.
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Grasshopper: 30069661136667/comments/30069722993307
https://forums.gunbroker.com/discussion/comment/11406835#Comment_11406835
Possibilities are all speculation. Yes, you put the bolt in there and I still believe the FFL employee tossed it. As far as that speculation it would depend on their feedback. If someone has over say 50 plus then I don't think that is plausible. imo only.
This buyer has one feedback entry, mine.
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Maybe don’t give feedback until transaction complete? It’s more than just paying
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I would think that it is more likely than not that the FFL tossed the bolt out when unboxing the rifle. You would think that being a FFL that when he unpacks the box and dose not see a bolt he would naturally start looking for it and if it is not found he would ask the buyer if the rifle was supposed to have a bolt with it. Could have been some young careless employee who does not care or has no idea of firearms. Nunn could very well be right about someone just needing a bolt and then trying to send the rifle back claiming it came without a bolt.
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A picture of ALL parts accounted for laid out on the bubble wrap just moments before wrapping and placing in carton says 10,000 words in an instant.
Nunn, I'd be sure to make a photo prior to shipping anything in the future.
Otherwise, You shipped it, They received it. And it was unpacked by someone other than buyer and dealer.
I don't think you need to do anything more. If the gun is valued at $125... maybe determine the value of a bolt and agree to offer that much ONLY as a refund. Otherwise, I'd let sleeping dogs do what sleeping dogs do.
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Sadly, pictures mean nothing if the sender is unscrupulous. Look at the online videos of delivery employees who take a pic of the item delivered to the door, then scooping up the package and leaving.
All they have to do is take a photo showing all the parts ready to wrap, then removing the bolt and wrapping the package. It boils down to hoping you are dealing with honest folks.
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David, I have a bad feeling, that you hit the nail on the head. That guy needed the bolt. JMHO.
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So how'd this end??
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The rifle has not been returned, and I have heard nothing more from the buyer or the dealer.
I'm thinking they found the bolt and don't want to admit their mistake.
Happy ending!
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Needed a bolt or they went dumpster diving and guess what they found? ------------------Ray
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David Nunn: 30069661136667/comments/30069764654363
The rifle has not been returned, and I have heard nothing more from the buyer or the dealer.
I'm thinking they found the bolt and don't want to admit their mistake.
Happy ending!
Are you going to poke the bear and ask ? 🙄😁
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William81: 30069661136667/comments/30069723618971
https://forums.gunbroker.com/discussion/comment/11409201#Comment_11409201
Are you going to poke the bear and ask ? 🙄😁
No way.
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I would send them a message saying that you've found one but you will have to charge the guy $200. for it and see what they have to say. I'll bet it's "no thanks, we found the missing bolt".
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Yeah, well if the did NOT find the bolt - You'd a definately been hearing more from them. Maybe the FFL made his employee go dumptser diving, to find/locate what he threw away.
A valuable lesson might have been learned, in the process. 🤔
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""The damaged rifles, involving the bolt, I have seen....are due to the right side protrusion of the bolt knob.
What appears to happen, is when laid on it's right side......the bolt knob becomes a fulcrum, and the stock shatters at the wrist area.......when other shipping boxes are piled on top of the rifle box.""
Just like this one now on auction on GunBroker.com ----- Best Regards - AQH
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