Feedback

Last updated 2/23/2019

GunBroker.com provides the option for users to submit constructive comments for a transaction.

• Make sure your comments are honest and unemotional 
• Provide constructive criticism, if applicable, to improve future transactions
• NEVER include offensive or obscene language, directives, comments etc.  

Note: All feedback submissions must be posted within 90 days of the listing end date and time.

How to Navigate Feedback

To navigate to the feedback page, click Welcome>Feedback.

Choose from the drop-down menu as seen below to sort the feedback table:

Note: Guidelines for feedback ratings and comments is below.

Submit Feedback

1. Select "Leave Feedback" from the drop-down menu
2. Complete the form (rating and comment)
3. Click "Submit"

Edit Feedback

1. Click "Leave Feedback" drop-down and select "Recent Feedback" option
2. From "More Options" drop-down, choose the "Edit Feedback" option 
3. Complete the form (rating and comment)
4. Click "Edit Feedback" 

Remove Feedback

1. From "More Options" drop-down, choose the "Remove Feedback" option
2. Confirm deletion by clicking the 'Remove Feedback" option

Note:  If you choose Remove Feedback, you will not be able to re-submit for this listing

Respond to Feedback

1. From "More Options" drop-down, choose the "Respond to Feedback" option
2. Submit your response
3. Click "Leave Response"

Reply to Feedback

1. From "More Options" drop-down, choose the "Reply to Feedback" option
2. Submit your response
3. Click "Leave Reply" 

Ratings:

Feedback ratings are indicated by letter grades:

A+    Transaction handled professionally

A      Transaction handled well

B      Transaction handled with minor problems

C      Transaction handled poorly

D      Transactions handled with major problems

F      Transaction failed or no resolution to item discrepancy 

The feedback rating represents the average of all feedback entered for a user. On the site, the rating is displayed next to the User Name, and the number within the parenthesis indicates total feedback posted for the user.  

Feedback comments:

A comment is required when submitting feedback.

• Obscene or libelous comments are strictly prohibited
• Comments may not include personal information (Name, address, phone numbers, User Name, any identifying information etc.)
• Comments should not include tracking information (security precaution)

Notes: Comments can be viewed by clicking the feedback rating next to the User Name.

NR: 

NR stands for Not Rated.

Typically, this is a new user on the site who has not received feedback or has not completed a transaction at this time.

We highly recommend and encourage users to leave appropriate feedback for all transactions.

Although feedback is a useful tool for helping to evaluate the trustworthiness of a buyer or seller, we encourage you to perform your own due diligence on a seller or buyer.